Items for Unique Author : Gacenga, Francis

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Number of items: 20.

Book Chapter (Commonwealth Reporting Category B)

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Measuring IT service management performance: a model development. In: Measuring organizational information systems success: new technologies and practices. Business Science Reference (IGI Global), Hershey, PA. United States, pp. 102-119. ISBN 978-1-4666-0170-3

Article (Commonwealth Reporting Category C)

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) A proposal and evaluation of a design method in design science research. Electronic Journal of Business Research Methods, 10 (2). pp. 89-100. ISSN 1477-7029

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2010) An international analysis of IT service management benefits and performance measurement. Journal of Global Information Technology Management, 13 (4). pp. 28-63. ISSN 1097-198X

Gacenga, Francis and Cater-Steel, Aileen (2010) Delivering value through IT service management metrics. ITSMF Bulletin: Informed Intelligence, Summer. pp. 8-9.

Lepmets, Marion and Cater-Steel, Aileen and Gacenga, Francis and Ras, Eric (2012) Extending the IT service quality measurement framework through a systematic literature review. Journal of Service Science Research, 4 (1). pp. 7-47. ISSN 2093-0720

Marrone, Mauricio and Gacenga, Francis and Cater-Steel, Aileen and Kolbe, Lutz (2014) IT service management: a cross-national study of ITIL adoption. Communications of the Association for Information Systems, 34 (1). pp. 865-892.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2011) Measuring the performance of IT service management. Communications of Global Information Technology (COGIT), 3 (2011). pp. 13-24. ISSN 1947-4822

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Measuring the performance of service orientated IT management. Sprouts: working papers on information environments, systems and organizations, 11 (162). ISSN 1535-6078

Gacenga, Francis and Cater-Steel, Aileen (2010) What's Your PMF challenge? ITSMF Bulletin: Informed Intelligence, Winter. pp. 15-17.

Conference or Workshop Item (Commonwealth Reporting Category E)

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Alleviating design silence in design science research: a proposal of a design method. In: 11th European Conference on Research Methods in Business and Management, 28-29 June 2012, Bolton.

Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) IT service management: towards a contingency theory of performance measurement. In: 32nd International Conference on Information Systems (ICIS 2011), 4-7 Dec 2011, Shanghai, China.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Keeping score: measuring ITSM performance. In: 14th National Conference of IT Service Management Forum (itSMF) Australia , 17-19 Aug 2010, Perth, Australia.

Gacenga, Francis and Cater-Steel, Aileen (2011) Performance measurement of IT service management: a case study of an Australian university. In: 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

Gacenga, Francis and Kelly, Nick and Rayment, Erin (2014) Pleasant encounters of the VM kind: leveraging on NeCTAR VMs to achieve research outcomes. In: eResearch Australasia 2014 Conference: Towards Unified Global Research, 27-31 Oct 2014, Melbourne, Australia.

Gacenga, Francis and Bell, Jason and Samalca, Irvin K. and Brieva, Daniel (2014) The HPC next door: enabling research outcomes using QCIF HPC facilities. In: eResearch Australasia 2014 Conference: Towards Unified Global Research, 27-31 Oct 2014, Melbourne, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee (2011) Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]. In: 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific, 7-11 Jul 2011, Brisbane, Australia.

Ostini, Jenny and Gacenga, Francis and Pocock, Celmara and Whiteside, Eliza (2014) You don't know what you don't know: ethics and participant consent issues for eResearch users. In: eResearch Australasia 2014 Conference: Towards Unified Global Research, 27-31 Oct 2014, Melbourne, Australia.

Thesis (PhD/Research)

Gacenga, Francis Njoroge (2013) A performance measurement framework for IT service management. [Thesis (PhD/Research)]

Other

Gacenga, F. and Cater-Steel, A. and Tan, W. and Toleman, M. (2011) IT service management: towards a contigency theory of performance measurement. University of Southern Queensland, Toowoomba, Australia.

Research Data

Gacenga, F. Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management. [Collection Record (Dataset)].

This list was generated on Sun Sep 24 01:31:31 2017 AEST.