Rossi, Dolene and Gacenga, Francis and Danaher, Patrick Alan, eds. (2016) Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers. Palgrave Studies in Education Research Methods. Palgrave Macmillan Ltd., Cham, Switzerland. ISBN 978-3-319-39852-5
Danaher, Patrick Alan ORCID: https://orcid.org/0000-0002-2289-7774 and Rossi, Dolene and Gacenga, Francis
(2016)
Navigating, negotiating and nullifying education research mazes: successful strategies for mobilising contextual, conceptual, methodological and transformational challenges and opportunities.
In:
Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers.
Palgrave Studies in Education Research Methods.
Palgrave Macmillan Ltd., Cham, Switzerland, pp. 1-16.
ISBN 978-3-319-39852-5
Marrone, Mauricio and Gacenga, Francis and Cater-Steel, Aileen and Kolbe, Lutz (2014) IT service management: a cross-national study of ITIL adoption. Communications of the Association for Information Systems, 34 (1). pp. 865-892.
Gacenga, Francis and Kelly, Nick and Rayment, Erin (2014) Pleasant encounters of the VM kind: leveraging on NeCTAR VMs to achieve research outcomes. In: eResearch Australasia 2014 Conference: Towards Unified Global Research, 27-31 Oct 2014, Melbourne, Australia.
Gacenga, Francis and Bell, Jason and Samalca, Irvin K. and Brieva, Daniel (2014) The HPC next door: enabling research outcomes using QCIF HPC facilities. In: eResearch Australasia 2014 Conference: Towards Unified Global Research, 27-31 Oct 2014, Melbourne, Australia.
Ostini, Jenny and Gacenga, Francis and Pocock, Celmara ORCID: https://orcid.org/0000-0003-3257-9689 and Whiteside, Eliza
ORCID: https://orcid.org/0000-0001-9710-7987
(2014)
You don't know what you don't know: ethics and participant consent issues for eResearch users.
In: eResearch Australasia 2014 Conference: Towards Unified Global Research, 27-31 Oct 2014, Melbourne, Australia.
Gacenga, Francis Njoroge (2013) A performance measurement framework for IT service management. [Thesis (PhD/Research)]
Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 and Tan, Wui-Gee
(2012)
A proposal and evaluation of a design method in design science research.
Electronic Journal of Business Research Methods, 10 (2).
pp. 89-100.
ISSN 1477-7029
Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 and Tan, Wui-Gee
(2012)
Alleviating design silence in design science research: a proposal of a design method.
In: 11th European Conference on Research Methods in Business and Management, 28-29 June 2012, Bolton.
Lepmets, Marion and Cater-Steel, Aileen and Gacenga, Francis and Ras, Eric (2012) Extending the IT service quality measurement framework through a systematic literature review. Journal of Service Science Research, 4 (1). pp. 7-47. ISSN 2093-0720
Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 and Tan, Wui-Gee
(2012)
Measuring IT service management performance: a model development.
In:
Measuring organizational information systems success: new technologies and practices.
Business Science Reference (IGI Global), Hershey, PA. United States, pp. 102-119.
ISBN 978-1-4666-0170-3
Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103
(2011)
IT service management: towards a contingency theory of performance measurement.
In: 32nd International Conference on Information Systems (ICIS 2011), 4-7 Dec 2011, Shanghai, China.
Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 and Tan, Wui-Gee
(2011)
Keeping score: measuring ITSM performance.
In: 14th National Conference of IT Service Management Forum (itSMF) Australia, 17-19 Aug 2010, Perth, Australia.
Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103
(2011)
Measuring the performance of IT service management.
Communications of Global Information Technology (COGIT), 3 (2011).
pp. 13-24.
ISSN 1947-4822
Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 and Tan, Wui-Gee
(2011)
Measuring the performance of service orientated IT management.
Sprouts: working papers on information environments, systems and organizations, 11 (162).
ISSN 1535-6078
Gacenga, Francis and Cater-Steel, Aileen (2011) Performance measurement of IT service management: a case study of an Australian university. In: 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.
Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee (2011) Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]. In: 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific, 7-11 Jul 2011, Brisbane, Australia.
Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103
(2010)
An international analysis of IT service management benefits and performance measurement.
Journal of Global Information Technology Management, 13 (4).
pp. 28-63.
ISSN 1097-198X
Gacenga, Francis and Cater-Steel, Aileen (2010) Delivering value through IT service management metrics. ITSMF Bulletin: Informed Intelligence, Summer. pp. 8-9.
Gacenga, Francis and Cater-Steel, Aileen (2010) What's Your PMF challenge? ITSMF Bulletin: Informed Intelligence, Winter. pp. 15-17.