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Chimhundu, Ranga and Hassan, Rumman (2021) Part 3 Case Study 3.1 Cioccolato: the ultimate chocolate experience in Australia. In: Integrated marketing communications (6th ed.). Cengage Learning Australia, Melbourne, Australia, pp. 383-384. ISBN 9780170443005
Chimhundu, Ranga and Hassan, Rumman (2017) Cioccolato Australia: the ultimate chocolate experience [Case study]. In: Integrated marketing communications, 5th Asia-Pacific ed. Cengage Learning Australia, South Melbourne, Victoria, Australia, pp. 456-457. ISBN 9780170386517
Hassan, Rumman and Chimhundu, Ranga (2017) Primitivo: bringing back food to what it should be [Case study]. In: Integrated marketing communications, 5th Asia-Pacific ed. Cengage Learning Australia, South Melbourne, Victoria, Australia, pp. 142-143. ISBN 978-0170386517
Rofiq, Ainur and Mula, Joseph M. (2009) The effect of customers' trust on e-commerce: a survey of Indonesian customer B to C transactions. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.
Dallimore, Karen and Sparks, Beverley (2008) The effectiveness of reappraisal as an emotional regulation technique for minimizing negative emotional contagion during angry complaint interactions. In: EIRASS 2008: Recent Advances in Retailing and Services Science, 14-17 Jul 2008, Zagreb, Croatia.