Browse by Fields of Research (ANZSRC 2020)

Wei, He and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2022) Addressing service profit chain with artificial and emotional intelligence. Journal of Hospitality Marketing & Management, 31 (6). pp. 730-756. ISSN 1936-8623

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2022) Emotional Intelligence and Service Quality. In: Encyclopedia of Tourism Management and Marketing. Edward Elgar Publishing, United Kingdom. ISBN 9781800377486

Nguyen, Tuyet-Mai and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2022) Reverse relationship between reward, knowledge sharing and performance. Knowledge Management Research and Practice, 20 (4). pp. 516-527. ISSN 1477-8238

Chen, Ying and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Weaven, Scott and Hsiao, Aaron (2022) A systematic literature review of AI in the sharing economy. Journal of Global Scholars of Marketing Science, 32 (3). pp. 434-451. ISSN 2163-9159

Mathews, Shane and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Tsou, Alice and Weeks, Clinton and Tam, Lisa and Luck, Edwina (2022) Managing eWOM for hotel performance. Journal of Global Scholars of Marketing Science, 32 (3). pp. 331-350. ISSN 2163-9159

Winardi, Michael Aswin and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Weaven, Scott (2022) Systematic literature review on emotional intelligence and conflict management. Journal of Global Scholars of Marketing Science, 32 (3). pp. 372-397. ISSN 2163-9159

Maqsoom, Ahsen and Zahoor, Ifra and Ashraf, Hassan and Ullah, Fahim ORCID: https://orcid.org/0000-0002-6221-1175 and Alsulami, Badr T. and Salman, Alaa and Alqurashi, Muwaffaq (2022) Nexus between Leader–Member Exchange, Paternalistic Leadership, and Creative Behavior in the Construction Industry. Sustainability, 14 (12):7211. pp. 1-20.

Wasaya, Allah and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Hsiao, Aaron (2022) The influence of norms on tourist behavioural intentions. Journal of Hospitality and Tourism Management, 50. pp. 277-287. ISSN 1447-6770

Zeidan, Susan and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2022) The journey from optimism to cynicism: The mediating and moderating roles of coping and training. International Journal of Disaster Risk Reduction, 71:102796. pp. 1-11.

Tuguinay, Jovanie and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Moyle, Brent (2022) Testing the effectiveness of acquisition marketing strategies: The case of Australian land-based casinos. In: CAUTHE 2022: Conference Online: Shaping the Next Normal in Tourism, Hospitality and Events, 7 Feb - 9 Feb 2022, Brisbane, Australia.

Chen, Ying and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Weaven, Scott and Hsiao, Aaron (2022) Trustworthy artificial intelligence in the sharing economy-a systematic review and meta-analysis. In: CAUTHE 2022: Conference Online: Shaping the Next Normal in Tourism, Hospitality and Events, 7 Feb - 9 Feb 2022, Brisbane, Australia.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Quach, Sara and Thaichon, Park (2022) Antecedents and consequences of panic buying: The case of COVID-19. International Journal of Consumer Studies, 46 (1). pp. 132-146. ISSN 1470-6423

Tuguinay, Jovanie A. and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Moyle, Brent (2022) The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos. Journal of Retailing and Consumer Services, 64:102830. pp. 1-10. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Dominique-Ferreira, Sergio and Ferreira, Andreia and Wang, Xuequn (Alex) (2022) The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels. Journal of Retailing and Consumer Services, 64:102788. pp. 1-9. ISSN 0969-6989

Ahmed, Ahsan Mehmood and Rasool, Shahid and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Ahmad, Muhammad Hissan (2022) Beliefs about the factors that motivate prosocial sentiments among people in the privileged class of Pakistan during the COVID-19 pandemic. Journal of Social Issues. ISSN 0022-4537

Zeidan, Susan and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Nguyen, Mai (2022) Securing jobs with individual trait and organisational support? International Journal of Organizational Analysis. ISSN 1934-8835

Vada, Sera and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Filep, Sebastian and King, Brian (2022) The influence of travel companionships on memorable tourism experiences, well-being, and behavioural intentions. International Journal of Tourism Research. ISSN 1099-2340

Dominique-Ferreira, Sergio and Viana, Marta and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Martins, Nuno (2022) The Influence of Web Design on Customer Engagement with an Online Travel Agency. In: Advances in Tourism, Technology and Systems Selected Papers from ICOTTS 2021, Volume 1. Smart Innovation, Systems and Technologies, 293. Springer, Singapore, pp. 327-336. ISBN 9789811910395

van der Laan, Luke ORCID: https://orcid.org/0000-0003-2275-8974 (2021) Disentangling strategic foresight? A critical analysis of the term building on the pioneering work of Richard Slaughter. Futures, 132:102782. pp. 1-11. ISSN 0016-3287

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Nguyen, Mai (2021) Robotic service quality – Scale development and validation. Journal of Retailing and Consumer Services, 62:102661. pp. 1-17. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Wang, Xuequn and Manhas, Parikshat Singh (2021) The spillover effect of airport service experience on destination revisit intention. Journal of Hospitality and Tourism Management, 48. pp. 119-127. ISSN 1447-6770

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Nguyen, Mai and Nandy, Purnima and Winardi, Michael Aswin and Chen, Ying and Le Monkhouse, Lien and Dominique-Ferreira, Sergio and Stantic, Bela (2021) Relevant, or irrelevant, external factors in panic buying. Journal of Retailing and Consumer Services, 61:102587. pp. 1-10. ISSN 0969-6989

Pawlicz, Adam and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2021) Understanding Short-Term Rental Data Sources - A Variety of Second-Best Solutions. In: 6th International Scientific Conference: ToSEE - Tourism in Southern and Eastern Europe (2021), 30 June – 02 July 2021, Opatija, Croatia.

Dominique-Ferreira, Sergio and Viana, Marta and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2021) Developing a digital platform based on a design and marketing approach. In: 16th Iberian Conference on Information Systems and Technologies (CISTI 2021), 23 June - 26 June 2021, Chaves, Portugal.

Dominique-Ferreira, Sergio and Viana, Marta and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2021) The role of marketing in the development of digital touchpoints. In: 16th Iberian Conference on Information Systems and Technologies (CISTI 2021), 23 June - 26 June 2021, Chaves, Portugal.

Zhao, Fang and Mapuru, David and Waxin, Marie-France and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Scavarda, Annibal (2021) Addressing Issues and Challenges in Managing Migratory Tuna Resources in the Western and Central Pacific Ocean. International Journal of the Commons, 15 (1). pp. 119-131.

Jin, Ting and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Shao, Wei (2021) Identifying antecedent conditions for luxury brand purchase. Journal of Retailing and Consumer Services, 60:102466. pp. 1-10. ISSN 0969-6989

Hua, Lian-Lian and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Han, Xiaoyun (2021) A netnographical approach to typologizing customer engagement and corporate misconduct. Journal of Retailing and Consumer Services, 59:102366. pp. 1-14. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Altinay, Levent and Woodside, Arch G. (2021) Transformative service research and COVID-19. Service Industries Journal, 41 (1-2). pp. 1-8. ISSN 0264-2069

Ji, Chunli and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2021) Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts. Journal of Retailing and Consumer Services, 58:102319. pp. 1-10. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Hsiao, Aaron (2021) Travel deterrents to regional destinations. Journal of Retailing and Consumer Services, 58:102292. pp. 1-10. ISSN 0969-6989

Al-Mahdi, Mohammed Matook Abood (2021) An Investigation of Leadership Style and the Strategic Planning Process of Public and Private Colleges in Iraq: An Empirical Study. [Thesis (PhD/Research)]

Dominique-Ferreira, Sergio and Roque, Andreia and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2021) Benchmarking and Rebranding a Handcraft Brand. In: Perspectives on Design and Digital Communication II: Research, Innovations and Best Practices. Springer Series in Design and Innovation, 14. Springer, Cham, Switzerland, pp. 351-367. ISBN 9783030758660

Al-Najaifi, Zeyad Abdulazeez (2021) Exploring critical factors that enable coopetition strategy to succeed in private Jordanian universities. [Thesis (PhD/Research)]

McCabe, Carol Lorraine (2021) Exploring dimensions of risk management practice in Australasian universities: a mixed methods study. Doctorate (other than PhD) thesis, University of Southern Queensland. (Unpublished)

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Hsiao, Aaron and Wang, Xuequn and Loureiro, Sandra Maria Correia (2021) Mind, service quality, relationship with airlines. Journal of Strategic Marketing. pp. 1-23. ISSN 0965-254X

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Ji, Chunli and Li, Kefang (2021) The influence of gaming and non-gaming experience on customers’ response to the casino. Journal of Vacation Marketing. ISSN 1356-7667

Azmy, Wade (2021) The possible futures of work engagement by 2030: a mixed methods study investigating strategic leadership and work engagement in Singapore. Volumes I and II. [Thesis (PhD/Research)]

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Kundra, Sakul and Alam, Mumtaz and Alam, Mohammad Afsar and Nguyen, Mai (2021) Utopia or dystopia – deterrents to ecotourism development in Fiji. Tourism Geographies. pp. 1-22. ISSN 1461-6688

Zhao, Fang and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Wallis, Joseph and Patel, Arvind and Waxin, Marie-France (2020) An integrative study of the implications of the rise of coworking spaces in smart cities. Entrepreneurship and Sustainability Issues, 8 (20). pp. 467-486.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Zeidan, Susan and Wang, Xuequn (2020) Personality, trait EI and coping with COVID 19 measures. International Journal of Disaster Risk Reduction, 51:101789. pp. 1-10.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2020) Enhancing the tourist experience with emotional intelligence. Tourism Review, 75 (5). pp. 733-744. ISSN 1660-5373

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Chen, Jinyan and Stantic, Bela (2020) Timed intervention in COVID-19 and panic buying. Journal of Retailing and Consumer Services, 57:102203. pp. 1-11. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Lopes, Sergio Dominique and Wang, Xuequn (2020) The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty. Journal of Hospitality Marketing and Management, 29 (7). pp. 739-756. ISSN 1936-8623

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Nguyen, Mai (2020) Engaging and retaining customers with AI and employee service. Journal of Retailing and Consumer Services, 56:102186. pp. 1-13. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Weaven, Scott and Wong, IpKin Anthony (2020) Linking AI quality performance and customer engagement: The moderating effect of AI preference. International Journal of Hospitality Management, 90:102629. pp. 1-10. ISSN 0278-4319

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Wang, Xuequn and Lin, Xiaolin (2020) An Organic Approach to Customer Engagement and Loyalty. Journal of Computer Information Systems, 60 (4). pp. 326-335. ISSN 0887-4417

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Lopes, Sergio Dominique and Wang, Xuequn (2020) Emotional intelligence or artificial intelligence – an employee perspective. Journal of Hospitality Marketing and Management, 29 (4). pp. 377-403. ISSN 1936-8623

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2020) Testing complexity theory in service research. Journal of Services Marketing, 34 (2). pp. 149-162. ISSN 0887-6045

Ou, Juanjuan and Wong, IpKin Anthony and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Liu, Matthew Tingchi (2020) Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity. Journal of Hospitality and Tourism Research, 44 (2). pp. 377-402. ISSN 1096-3480

Vada, Sera and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Scott, Noel and Hsiao, Aaron (2020) Positive psychology and tourist well-being: A systematic literature review. Tourism Management Perspectives, 33:100631. pp. 1-14. ISSN 2211-9736

McGrath, Stephen and Whitty, Stephen Jonathan (2020) The suitability of MSP for engineering infrastructure. Journal of Modern Project Management, 7 (4). pp. 348-368. ISSN 2317-3963

McGrath, Stephen and Whitty, Stephen Jonathan (2020) The suitability of PRINCE2 for engineering infrastructure. Journal of Modern Project Management, 7 (4). pp. 312-347. ISSN 2317-3963

Wang, Xuequn and Gewald, Heiko and Lin, Xiaolin and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2020) Too old to Shop? A Comparative Analysis of the Engagement of Junior and Senior Customers in Social Commerce. In: 53rd Annual Hawaii International Conference on System Sciences (HICSS 2020), 7 Jan - 10 Jan 2020, Maui, United States.

Douglas, Evan J. and Shepherd, Dean A. and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2020) Using fuzzy-set qualitative comparative analysis for a finer-grained understanding of entrepreneurship. Journal of Business Venturing, 35 (1):105970. pp. 1-17. ISSN 0883-9026

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Kabadayi, Sertan and Woodside, Arch (2020) FOR A SPECIAL ISSUE ON COVID-19 and Service Industries. Service Industries Journal. Taylor & Francis (Routledge), United Kingdom.

Skerman, Benjamin (2020) The irony of coal mining infrastructure projects: the more talk about cost, the more they cost. [Thesis (PhD/Research)]

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2019) Managing service encounters with emotional intelligence. Journal of Retailing and Consumer Services, 51. pp. 344-351. ISSN 0969-6989

Casidy, Riza and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Wymer, Walter (2019) The effects of brand identity on brand performance in the service sector. Journal of Strategic Marketing, 27 (8). pp. 651-665. ISSN 0965-254X

Vada, Sera and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Hsiao, Aaron (2019) The role of positive psychology in tourists’ behavioural intentions. Journal of Retailing and Consumer Services, 51. pp. 293-303. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Thaichon, Park (2019) Revisiting the job performance – burnout relationship. Journal of Hospitality Marketing and Management, 28 (7). pp. 807-832. ISSN 1936-8623

Al Fadli, Amer and Sands, John ORCID: https://orcid.org/0000-0003-0934-921X and Jones, Greg and Beattie, Claire and Pensiero, Dom ORCID: https://orcid.org/0000-0002-4716-7903 (2019) Board Gender Diversity and CSR Reporting: Evidence from Jordan. Australasian Accounting Business and Finance Journal, 13 (3):4. pp. 29-52. ISSN 1834-2000

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Wang, Xuequn and Loureiro, Sandra Maria Correia (2019) The influence of brand experience and service quality on customer engagement. Journal of Retailing and Consumer Services, 50. pp. 50-59. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2019) Emotional intelligence and marketing. World Scientific, Singapore, p. 226. ISBN 9789811203541

Douglas, Evan and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2019) Innovation and profit motivations for social entrepreneurship: A fuzzy-set analysis. Journal of Business Research, 99. pp. 69-79. ISSN 0148-2963

Saha, Aninda and Sarker, Tapan ORCID: https://orcid.org/0000-0002-0682-2940 (2019) AI systems as supplemental agents, rather than primary agents. Science. ISSN 0036-8075

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Han, Xiao Yun and Hua, Lian-Lian and Hu, Lin (2019) The influence of identity-driven customer engagement on purchase intention. Journal of Retailing and Consumer Services, 47. pp. 339-347. ISSN 0969-6989

Vada, Sera and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Hsiao, Aaron (2019) The influence of tourism experience and well-being on place attachment. Journal of Retailing and Consumer Services, 47. pp. 322-330. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Kadan, Mariam (2019) The role of airport service quality in airport and destination choice. Journal of Retailing and Consumer Services, 47. pp. 40-48. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2019) Emotional intelligence and tourist experience: a perspective article. Tourism Review, 75 (1). pp. 52-55. ISSN 1660-5373

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Mathews, Shane and Chen, Ying (2019) Intrinsic and extrinsic motives in engaging in the sharing economy in tourism. In: CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age, 11 Feb - 14 Feb 2019, Cairns, Australia.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Chen, Jue and Wang, Xuequn (2019) The influence of product and personal attributes on organic food marketing. Journal of Retailing and Consumer Services, 46. pp. 70-78. ISSN 0969-6989

McGrath, Stephen Keith and Whitty, Stephen Jonathan (2019) What is a program: an examination of terminology in practitioner reference documents. Journal of Modern Project Management, 6 (3). pp. 6-27. ISSN 2317-3963

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Ma, Erdan and Wong, IpKin Anthony (2019) Performance driven outcomes — The case of frontline employees in the hospitality sector. Journal of Hospitality Marketing and Management, 28 (1). pp. 101-123. ISSN 1936-8623

Jackli, Urs (2019) Stakeholder trust and efficiency at alpine destinations in Switzerland: the role of stakeholder integration and procedural justice. [Thesis (PhD/Research)]

Margetts, Fiona (2018) What project management can bring to policy. In: Association of Tertiary Education Management: Policy Development Forum XIV, 13 Sept 2018, Perth, Australia.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2018) Linking internal service quality and casino dealer performance. Journal of Hospitality Marketing and Management, 27 (6). pp. 733-753. ISSN 1936-8623

Sassenberg, Anne-Marie ORCID: https://orcid.org/0000-0003-3404-3570 (2018) Helping sport management to protect corporate social responsibility. In: 2018 Global Marketing Conference at Tokyo, 26-29 July 2018, Tokyo, Japan.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Loureiro, Sandra Maria Correia (2018) Consumer-based approach to customer engagement– The case of luxury brands. Journal of Retailing and Consumer Services, 43. pp. 325-332. ISSN 0969-6989

Padro, Fernando F. and Sankey, Michael (2018) Benchmarking as an instrument for continuous improvement in a regulated higher education quality assurance environment. In: Cases on quality initiatives for organizational longevity. Advances in Logistics, Operations, and Management Science Book Series. IGI Publishing (IGI Global), Hershey, PA, USA, pp. 35-73. ISBN 978-152-25-52888

Padro, Fernando F. and Green, Jonathan H. ORCID: https://orcid.org/0000-0003-1468-1970 (2018) Education administrators in wonderland: figuring out policy-making and regulatory compliance when making decisions. In: The Palgrave handbook of education law for schools. Palgrave Macmillan Ltd., Cham, Switzerland, pp. 141-166. ISBN 978-3-319-77750-4

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Zeng, Zhonglu (2018) From gambling exposure to adaptation: Implications for casino sustainability. Journal of Retailing and Consumer Services, 41. pp. 31-36. ISSN 0969-6989

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Manhas, Parikshat Singh (2018) The influence of risk perception and brand image on airline passengers' travel behaviours. In: CAUTHE 2018: Get Smart: Paradoxes and Possibilities in Tourism, Hospitality and Events Education and Research, 5 Feb - 8 Feb 2018, Newcastle, Australia.

Guercini, Simone and Bernal, Pedro Mir and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2018) New marketing in fashion e-commerce. Journal of Global Fashion Marketing, 9 (1). pp. 1-8. ISSN 2093-2685

McGrath, Stephen Keith (2018) What is project governance? Disclosing the source of confusion and revealing the essence of governance. [Thesis (PhD/Research)]

Mehera, Asoke Rocky (2017) Shared value literature review: implications for future research from stakeholder and social perspective. Journal of Management and Sustainability, 7 (4). pp. 98-111. ISSN 1925-4725

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Wong, IpKin Anthony and Lam, Desmond (2017) Uncovering the service profit chain in the casino industry. International Journal of Contemporary Hospitality Management, 29 (11). pp. 2826-2846. ISSN 0959-6119

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Loureiro, Sandra Maria Correia (2017) An asymmetrical approach to understanding configurations of customer loyalty in the airline industry. Journal of Retailing and Consumer Services, 38. pp. 96-107. ISSN 0969-6989

Erdiaw-Kwasie, Michael O. and Alam, Khorshed ORCID: https://orcid.org/0000-0003-2232-0745 and Shahiduzzaman, Md. (2017) Towards understanding stakeholder salience transition and relational approach to 'better' corporate social responsibility: a case for a proposed model in practice. Journal of Business Ethics, 144 (1). pp. 85-101. ISSN 0167-4544

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Zhang, Lei (2017) Celebrity endorsement and stock market return. Marketing Intelligence and Planning, 35 (4). pp. 529-543. ISSN 0263-4503

Usher, Greg and Whitty, Stephen J. (2017) Identifying and managing drift-changes. International Journal of Project Management, 35 (4). pp. 586-603. ISSN 0263-7863

Erdiaw-Kwasie, Michael O. and Alam, Khorshed ORCID: https://orcid.org/0000-0003-2232-0745 and Kabir, Enamul ORCID: https://orcid.org/0000-0002-6157-2753 (2017) Modelling corporate stakeholder orientation: does the relationship between stakeholder background characteristics and corporate social performance matter? Business Strategy and the Environment, 26 (4). pp. 465-479. ISSN 0964-4733

Ramdhony, Dineshwar (2017) The influence of corporate governance practices on corporate social responsibility (CSR) reporting - evidence from Mauritius. [Thesis (PhD/Research)]

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2016) Leveraging employee emotional intelligence in casino profitability. Journal of Retailing and Consumer Services, 33. pp. 127-134. ISSN 0969-6989

Margetts, Fiona (2016) Policy refresh project at USQ. In: Association for Tertiary Education Management Policy Development Forum XII, 27 Oct 2016, Melbourne, Australia.

Margetts, Fiona (2016) The policy/project nexus: lessons learned from a policy implementation project. In: Australian Institute of Project Management and International Project Management Association Inaugural Regional Conference - Project Management: Building Capabilities, 16-19 Oct 2016, Sydney, Australia.

Margetts, Fiona (2016) The policy/project nexus: addressing an old problem in a new way. In: 39th Tertiary Education Management Conference: From Rhetoric to Reality – The Unexpected Opportunity (TEMC 2016), 11-14 Sept 2016, Auckland, New Zealand.

Jones, Greg and Beattie, Claire and Bowrey, Graham and Smark, Ciorstan (2016) The big end of town meets the local council: the investment habitus of four sets of Australian councils during the GFC. Australian Journal of Public Administration, 75 (4). pp. 441-456. ISSN 0313-6647

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Handsjuk, Nikolai (2016) Insights into Vodka consumer attitude and purchasing behaviors. Journal of Retailing and Consumer Services, 32. pp. 7-14. ISSN 0969-6989

Margetts, Fiona (2016) The policy/project nexus: facilitating change in a new way. In: 2016 Service Improvement and Innovation in Universities Conference, 11-12 Aug 2016, Brisbane, Australia.

Fujisaki, Taiji and Hyakumura, Kimihiko and Scheyvens, Henry and Cadman, Tim (2016) Does REDD+ Ensure Sectoral Coordination and Stakeholder Participation? A Comparative Analysis of REDD+ National Governance Structures in Countries of Asia-Pacific Region. Forests, 7 (9):195. pp. 1-17.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Wong, IpKin Anthony (2016) Embracing or fighting the urge: A multilevel investigation on casino service, branding and impulsive gambling. International Journal of Hospitality Management, 56. pp. 109-118. ISSN 0278-4319

Prajitmutita, Lyn Manassannan and Perenyi, Aron and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2016) Quality, Value?– Insights into Medical Tourists’ Attitudes and Behaviors. Journal of Retailing and Consumer Services, 31. pp. 207-216. ISSN 0969-6989

Odera, Odhiambo and Scott, Albert H.S. and Gow, Jeff ORCID: https://orcid.org/0000-0002-5726-298X (2016) An examination of the quality of social and environmental disclosures by Nigerian oil companies. Corporate Governance, 16 (2). pp. 400-419. ISSN 1472-0701

Darling, Eric John and Whitty, Stephen Jonathan (2016) The project management office: it’s just not what it used to be. International Journal of Managing Projects in Business, 9 (2). pp. 282-308. ISSN 1753-8378

Sun, Ximing and Zhang, Shane ORCID: https://orcid.org/0000-0003-1522-3402 and Woodhead, Alice and Nugent, Timothy (2016) Chinese food distribution and retail outlets. Technical Report. Unpublished , Toowoomba, Australia. [Report]

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Han, Xiao-Yun and Li, Yao-Qi (2016) Customer Empowerment to Co-Create Service Designs and Delivery: Scale Development and Validation. Services Marketing Quarterly, 37 (1). pp. 36-51. ISSN 1533-2969

Erdiaw-Kwasie, Michael Odei (2016) Assessing stakeholders' salience transition effects on social practices in the resources industry in the Surat Basin, Queensland - empirical analysis. [Thesis (PhD/Research)]

Odera, Odhiambo and Scott, Albert and Gow, Jeff ORCID: https://orcid.org/0000-0002-5726-298X (2016) Differential reporting of social and environmental disclosures between local and foreign oil companies in Nigeria. Social Responsibility Journal, 12 (3). pp. 415-438. ISSN 1747-1117

Jones, Greg and Bowrey, Graham and Beattie, Claire and Smark, Ciorstan (2016) Local council financial management: assessing the impact of policy change and proposed amalgamations. Australasian Journal of Regional Studies, 22 (3). pp. 355-374. ISSN 1030-7923

James-Overheu, Christina A. ORCID: https://orcid.org/0000-0003-1853-6148 (2016) Recycled water in Queensland: building a model for the full cost of recycled class A+ water. [Thesis (PhD/Research)]

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2016) Service Quality Perception and Casino Player Loyalty. In: Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era: Proceedings of the 2014 Academy of Marketing Science (AMS) Annual Conference. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham, Switzerland, pp. 405-410. ISBN 9783319118147

Maloney, Suzanne E. (2016) The governance and management of child care centres. Journal of Management Sciences, 3 (2). pp. 123-140.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2015) Gambler Loyalty – A Qualitative and Quantitative Investigation. In: Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham, Switzerland, p. 760. ISBN 9783319241821

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Wong, IpKin Anthony (2015) Casino marketing, problem gamblers or loyal customers? Journal of Business Research, 68 (10). pp. 2084-2092. ISSN 0148-2963

Wong, IpKin Anthony and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2015) Multilevel environment induced impulsive gambling. Journal of Business Research, 68 (10). pp. 2102-2108. ISSN 0148-2963

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Cotte, June (2015) Multiple Ps′ effects on gambling, drinking and smoking: Advancing theory and evidence. Journal of Business Research, 68 (10). pp. 2045-2222. ISSN 0148-2963

Margetts, Fiona (2015) Expanded policy horizons - benefits realized from a policy project. In: Australian Association for Institutional Research Special Interest Group Forum (AAIR SIG Forum 2015) , 19-21 Aug 2015, Fraser Island, Australia.

Rashid, Afzalur ORCID: https://orcid.org/0000-0003-3413-1757 (2015) Revisiting agency theory: evidence of board independence and agency cost from Bangladesh. Journal of Business Ethics, 130 (1). pp. 181-198. ISSN 0167-4544

Dick, Bob and Sankaran, Shankar and Shaw, Kelly and Kelly, Jacqueline and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556 and Davies, Alan and Banbury, Annie (2015) Value co-creation with stakeholders using action research as a meta-methodology in a funded research project. Project Management Journal, 46 (2). pp. 36-46. ISSN 8756-9728

Pavel, Md. Sadik and Chakrabarty, Sayan and Gow, Jeff ORCID: https://orcid.org/0000-0002-5726-298X (2015) Assessing willingness to pay for health care quality improvements. BMC Health Services Research, 15 (1). pp. 1-10.

Abdudayem, Abdulmagid and Scott, Albert (2015) Water scarcity and history of water management policy in agriculture in the Jefara Plain Region of Libya: theoretical considerations and the current consensus. Asia-Pacific Journal of Education, Business and Society, 1 (1). pp. 30-46.

Woodside, Arch G. and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Larsen, Anders (2015) Revisiting Problem Gamblers’ Harsh Gaze on Casino Services: Applying Complexity Theory to Identify Exceptional Customers. Psychology and Marketing, 32 (1). pp. 65-77. ISSN 0742-6046

Halter, Judith Marie (2015) A strategic approach to corporate communication: an analytic creating strategic alignment and measuring results. Doctorate (other than PhD) thesis, University of Southern Queensland. (Unpublished)

Jones, Greg and Beattie, Claire (2015) Local government internal audit compliance. Australasian Accounting Business and Finance Journal, 9 (3). pp. 59-71. ISSN 1834-2000

McGrath, Stephen Keith and Whitty, Stephen Jonathan (2015) Redefining governance: from confusion to certainty and clarity. International Journal of Managing Projects in Business , 8 (4). pp. 755-787. ISSN 1753-8378

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Ma, Er Dan (2015) Service environment and gambling behaviors. In: 5th Advances in Hospitality & Tourism Marketing and Management Conference (AHTMM 2015), 18 June - 21 June 2015, Beppu, Japan.

Dhakal, Subas P. and Mahmood, Muhammad N. and Wiewiora, Anna and Brown, Kerry and Keast, Robyn (2015) Stakeholder engagement and asset management: a case study of the Gold Coast Airport, Queensland. In: 7th World Congress on Engineering Asset Management: Towards Integration and Interoperability (WCEAM 2012), 8-9 Oct 2012, Daejeon City, Korea.

Lepmets, Marion and O'Connor, Rory V. and Cater-Steel, Aileen and Mesquida, Antoni Lluis and McBride, Tom (2014) A Cynefin based approach to process model tailoring and goal alignment. In: 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014), 23-26 Sep 2014, Guimaraes, Portugal.

Erdiaw-Kwasie, Michael O. and Alam, Khorshed ORCID: https://orcid.org/0000-0003-2232-0745 and Shahiduzzaman, Md. (2014) Bettering corporate social responsibility through empowerment and effective engagement practices: an Australian mining perspective. In: Reclaiming the Societal Dimension: 25th Annual Conference of the International Association for Business and Society (IABS), 19-22 Jun 2014, Sydney, Australia.

Too, Eric G. and Weaver, Patrick (2014) The management of project management: a conceptual framework for project governance. International Journal of Project Management , 32 (8). pp. 1382-1394. ISSN 0263-7863

Thaichon, Paramaporn and Lobo, Antonio and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Quach, Thu Nguyen (2014) The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns. Journal of Retailing and Consumer Services, 21 (6). pp. 1047-1058. ISSN 0969-6989

Koerniadi, Hardjo and Krishnamurti, Chandrasekhar and Tourani-Rad, Alireza (2014) Corporate governance and the variability of stock returns. International Journal of Managerial Finance, 10 (4). pp. 494-510. ISSN 1743-9132

Lopez-Casero, Federico and Cadman, Tim and Maraseni, Tek ORCID: https://orcid.org/0000-0001-9361-1983 (2014) Developing forest-sector and REDD+ governance: a multi-stage, multi-level and multi-stakeholder approach in Nepal. Policy in Focus (29). pp. 16-18. ISSN 2318-8995

Erdiaw-Kwasie, Michael O. and Ackuayi, Eric Doe and Abunyewah, Matthew and Appiah, Solomon O. (2014) Theoretical and practical motives for participation obstacles in resettlement programs: Review from the mining perspective. Journal of Economics and Sustainable Development, 5 (14). pp. 119-128. ISSN 2222-1700

Shi, Yongdong and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and He, Wei (2014) Linking service quality, customer satisfaction and loyalty in casinos, does membership matter? International Journal of Hospitality Management, 40. pp. 81-91. ISSN 0278-4319

Zeng, ZhongLu and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and King, Brian Edward (2014) To Gamble or Not? Perceptions of Macau Among Mainland Chinese and Hong Kong Visitors. International Journal of Tourism Research, 16 (2). pp. 105-112. ISSN 1099-2340

Dick, Bob and Sankaran, Shankar and Shaw, Kelly and Kelly, Jacqueline and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556 and Davies, Alan and Banbury, Annie (2014) Action research as metamethodology: managing the complexity of an applied research project. In: 14th European Academy of Management Conference (EURAM 2014): Waves and Winds of Strategic Leadership for Sustainable Competitiveness, 4-7 Jun 2014, Valencia, Spain.

Zeppel, Heather (2014) Green procurement by local government: a review of sustainability criteria. Working Paper. University of Southern Queensland , Brisbane, Australia. [Report]

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2014) Who stays, who walks, and why in high-intensity service contexts. Journal of Business Research, 67 (4). pp. 608-614. ISSN 0148-2963

Trimmer, Karen (2014) Principals' voices via modelling? Issues of voice in quantitative studies and the use of complexity theory. In: Echoes: ethics and issues of voice in education research. Sense Publishers, Rotterdam, Netherlands, pp. 197-209. ISBN 978-94-6209-489-5

Imran, Sophia and Alam, Khorshed ORCID: https://orcid.org/0000-0003-2232-0745 and Beaumont, Narelle (2014) Environmental orientations and environmental behaviour: perceptions of protected area tourism stakeholders. Tourism Management, 40. pp. 290-299. ISSN 0261-5177

Zeng, Zhong Lu and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2014) A patron, a referral and why in Macau casinos—The case of mainland Chinese gamblers. International Journal of Hospitality Management, 36. pp. 167-175. ISSN 0278-4319

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2014) The relationship between casino service and gambler loyalty. In: CAUTHE 2014: Tourism and Hospitality in the Contemporary World: Trends, Changes and Complexity, 10 Feb - 13 Feb 2014, Brisbane, Australia.

Doyle, Joanne and Farley, Helen and Martin, Neil ORCID: https://orcid.org/0000-0002-8843-9290 (2013) Getting the full picture: storyboarding our way to stand alone Moodle. In: 30th Australasian Society for Computers in Learning in Tertiary Education Conference (ASCILITE 2013): Electric Dreams, 1-4 Dec 2013, Sydney, Australia.

Ren, Xiang (2013) Can open access save monograph publishing? (开放获取能否拯救学术专著出版？). View on Publishing (Chuban Guangjiao) (23). pp. 20-22. ISSN 1006-7000

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Chen, Po-Ju and King, Brian (2013) Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management, 35. pp. 225-236. ISSN 0278-4319

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Woodside, Arch G. (2013) Problem Gamblers’ Harsh Gaze on Casino Services. Psychology and Marketing, 30 (12). pp. 1108-1123. ISSN 0742-6046

Rashid, Afzalur ORCID: https://orcid.org/0000-0003-3413-1757 (2013) CEO duality and agency cost: evidence from Bangladesh. Journal of Management and Governance, 17 (4). pp. 989-1008. ISSN 1385-3457

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2013) Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau. Services Marketing Quarterly, 34 (4). pp. 309-321. ISSN 1533-2969

McGrath, S. K. and Whitty, S. J. (2013) Do steering committees and boards constitute good project governance? In: 10th Annual Project Management Australia Conference (PMOz 2013): Projects Driving and Sustaining the Future of the Australian Economy, 17-18 Sep 2013, Melbourne, Australia.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and King, Brian E. M. (2013) Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach. Journal of Business Research, 66 (9). pp. 1637-1643. ISSN 0148-2963

Cadman, Tim and Maraseni, Tek ORCID: https://orcid.org/0000-0001-9361-1983 (2013) More equal than others? A comparative analysis of state and non-state perceptions of interest representation and decision-making in REDD+ negotiations. Innovation: the European Journal of Social Science Research, 26 (3). pp. 214-230. ISSN 1351-1610

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2013) Emotional labour and its consequences: The moderating effect of emotional intelligence. In: Individual Sources, Dynamics, and Expressions of Emotion. Research on Emotion in Organizations, 9. Emerald Group Publishing Limited, Bingley, United Kingdom, pp. 187-201. ISBN 9781781908884

Lopez-Casero, Federico and Cadman, Tim and Maraseni, Tek ORCID: https://orcid.org/0000-0001-9361-1983 (2013) Quality-of-governance standards for carbon emissions trading: developing REDD+ governance through a multi-stage, multi-level and multi-stakeholder approach. Other monograph. Institute for Global Environmental Strategies (IGES) , Hayama, Japan. [Report]

Rashid, Afzalur ORCID: https://orcid.org/0000-0003-3413-1757 (2013) Corporate governance, executive pay and firm performance: evidence from Bangladesh. International Journal of Management, 30 (2). pp. 556-575. ISSN 0813-0183

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556 (2013) E-learning service delivery quality: a determinant of user satisfaction. In: Learning management systems and instructional design: best practices in online education. IGI Publishing (IGI Global), Hershey, PA. United States, pp. 89-127. ISBN 978-1-4666-3930-0

Thompson, William and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2013) Impacts of the Structure of the Casino Industry. In: 15th International Conference on Gambling and Risk Taking (2013), 13 May 2013, Las Vegas, United States.

Zeppel, Heather (2013) Carbon management by Queensland local councils. Journal of Corporate Citizenship, 49. pp. 117-136. ISSN 1470-5001

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and King, Brian E. M. (2013) Emotional intelligence and adaptability– Service encounters between casino hosts and premium players. International Journal of Hospitality Management, 32. pp. 287-294. ISSN 0278-4319

Maclean, Kirsten and Ross, Helen and Cuthill, Michael and Rist, Philip (2013) Healthy country, healthy people: an Australian aboriginal organisation's adaptive governance to enhance its social-ecological system. Geoforum, 45. pp. 94-105. ISSN 0016-7185

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2013) Service quality perceptions and customer loyalty in casinos. International Journal of Contemporary Hospitality Management, 25 (1). pp. 49-64. ISSN 0959-6119

Gupta, Kartick and Krishnamurti, Chandrasekhar and Tourani-Rad, Alireza (2013) Is corporate governance relevant during the financial crisis? Journal of International Financial Markets, Institutions and Money, 23 (1). pp. 85-110. ISSN 1042-4431

McNamara, Noeleen (2013) Corporate social responsibility and compliance: transnational mining corporations in Tanzania. Macquarie Journal of International and Comparative Environmental Law, 9 (2). pp. 1-17. ISSN 1448-8345

Jones, Gregory and Bowrey, Graham (2013) Local council governance and audit committees - the missing link? Journal of New Business Ideas and Trends, 11 (2). pp. 58-66. ISSN 1446-8719

Thompson, William N. and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2013) Should Casinos Exist as Monopolies or Should Casinos Be in Open Markets. UNLV Gaming Law Journal, 4 (1):4. pp. 39-72. ISSN 2640-4915

Dowling, David and Hadgraft, Roger (2012) Defining your discipline to authenticate your curriculum. In: AaeE 2012: The Profession of Engineering Education: Advancing Teaching, Research and Careers, 2-5 Dec 2012, Melbourne, Australia.

Dinye, Romanus D. and Erdiaw-Kwasie, Michael O. (2012) Gender and labour force inequality in small-scale gold mining in Ghana. International Journal of Research in Economics and Business Management, 1 (1). pp. 6-15. ISSN 2320-0561

Odera, Odhiambo (2012) Corporate governance problems of savings, credit and cooperative societies. International Journal of Academic Research in Business and Social Sciences, 2 (11). pp. 89-103. ISSN 2222-6990

Doyle, Joanne and Farley, Helen (2012) Applying a reverse induction process for improved definition of higher education technology-supported research projects. In: ASCILITE 2012: 29th Annual Conference of the Australasian Society for Computers in Learning in Tertiary Education: Future Challenges, Sustainable Futures, 25-28 Nov 2012, Wellington, New Zealand.

Bayoud, Nagib Salem and Kavanagh, Marie (2012) Corporate social responsibility disclosure: evidence from Libyan managers. Global Journal of Business Research, 6 (5). pp. 73-84. ISSN 1931-0277

Rashid, Afzalur ORCID: https://orcid.org/0000-0003-3413-1757 (2012) Corporate governance, ownership structure and firm performance: evidence from an emerging economy. Corporate Ownership and Control, 9 (4). pp. 441-455. ISSN 1810-0368

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and King, Brian E. M. and Ohtsuka, Keis (2012) Casino Service Quality, Tiered Customer Segments, and Casino Player Retention. Services Marketing Quarterly, 33 (4). pp. 277-291. ISSN 1533-2969

Lokman, Norziana and Cotter, Julie and Mula, Joseph (2012) Corporate governance quality, incentive factors and voluntary corporate governance disclosures in annual reports of Malaysian publicly listed companies. Corporate Ownership and Control, 10 (1). pp. 329-352. ISSN 1727-9232

Rashid, Afzalur ORCID: https://orcid.org/0000-0003-3413-1757 and De Zoysa, Anura and Lodh, Sudhir and Rudkin, Kathy (2012) Reply to 'Response: board composition and firm performance: evidence from Bangladesh - a sceptical view'. Australasian Accounting Business and Finance Journal, 6 (3). pp. 121-131. ISSN 1834-2000

Dowling, David (2012) Using the DYD stakeholder consultation process to connect with practitioners to define a set of graduate capabilities for a program. In: 2012 International Conference on Innovation, Practice and Research in Engineering Education (EE2012), 18-20 Sep 2012, Coventry, United Kingdom.

Jaafar, Syaiful Baharee (2012) Remuneration, remuneration committee, institutional investor and performance in family firms: evidence from Malaysia public listed companies. [Thesis (PhD/Research)]

Roxas, Banjo and Chadee, Doren and Erwee, Ronel (2012) Effects of rule of law on firm performance in South Africa. European Business Review, 24 (5). pp. 478-492. ISSN 0955-534X

Cotter, Julie and Najah, Muftah M. (2012) Institutional investor influence on global climate change disclosure practices. Australian Journal of Management, 37 (2). pp. 169-187. ISSN 0312-8962

Cadman, Tim and Maraseni, Tek ORCID: https://orcid.org/0000-0001-9361-1983 (2012) The governance of REDD+: an institutional analysis in the Asia Pacific region and beyond. Journal of Environmental Planning and Management, 55 (5). pp. 617-635. ISSN 0964-0568

Hume, Craig and Pope, Nigel and Hume, Margee (2012) KM 100: introductory knowledge management for not-for-profit organisations. International Journal of Organisational Behaviour, 17 (2). pp. 56-71.

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556 (2012) The effect of service delivery quality on customer value of e-learning systems. In: 7th Iberian Conference on Information Systems and Technologies (CISTI 2012), 20-23 Jun 2012, Madrid, Spain.

Miller, Karen and Pedersen, Cec (2012) Using social marketing initiatives to address disconnection in the Lockyer Valley Region. In: 2012 International Social Marketing Conference, 27-29 June 2012, Brisbane, Australia .

Bayoud, Nagib Salem and Kavanagh, Marie and Slaughter, Geoff (2012) Corporate social responsibility disclosure and employee commitment: evidence from Libya. International Journal of Economics and Finance, 4 (5). pp. 37-50. ISSN 1916-971X

Barbosa, M. C. and Albuquerque, J. L. and Ikematsu, P. and Carvalho, A. M. and Alam, K. ORCID: https://orcid.org/0000-0003-2232-0745 and Cavani, A. C. M. and Mushtaq, S. (2012) Implementation challenges of water and land-use plans: a case study on the Guarani aquifer system in Sao Paulo, Brazil. In: 2nd Practical Responses to Climate Change National Conference: Water and Climate: Policy Implementation Challenges (PRCC 2012), 1-3 May 2012, Canberra, Austalia.

Barbosa, Marina Costa and Mushtaq, S. and Alam, K. ORCID: https://orcid.org/0000-0003-2232-0745 (2012) Stakeholders' engagement and interaction as paths for better water planning and management: experiences under the development of the Murray-Darling Basin Plan. In: 2nd Practical Responses to Climate Change National Conference: Water and Climate: Policy Implementation Challenges (PRCC 2012), 1-3 May 2012, Canberra, Australia.

Bayoud, Nagib Salem and Kavanagh, Marie and Slaughter, Geoff (2012) Factors influencing levels of corporate social responsibility disclosure Libyan firms: a mixed study. International Journal of Economics and Finance, 4 (4). pp. 13-29. ISSN 1916-971X

Chancharat, Nongnit and Krishnamurti, Chandrasekhar and Tian, Gary (2012) Board structure and survival of new economy IPO firms. Corporate Governance: An International Review, 20 (2). pp. 144-163. ISSN 0964-8410

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Laesser, Christian (2012) Identifying casino patrons from the tourism market. In: CAUTHE 2012: The new golden age of tourism and hospitality. Book 2, 6 Feb - 9 Feb 2012, Melbourne, Australia.

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and King, Brian E. M. (2012) Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel. Services Marketing Quarterly, 33 (1). pp. 34-48. ISSN 1533-2969

Harris, Howard and Fein, Erich C. ORCID: https://orcid.org/0000-0003-4119-0130 and Kim, Aise and Hobson, Libby (2012) Categorising person-based ethical constructs using a framework of cognitive skills, moral volition, and personal values. Research in Ethical Issues in Organisations, 8. pp. 97-112. ISSN 1529-2096

Bayoud, Nagib Salem Muhammad (2012) Corporate social responsibility disclosure and organisational performance: The case of Libya, a mixed methods study. [Thesis (PhD/Research)]

Cadman, Tim and Hume, Margee (2012) Developing sustainable governance systems for regional sustainability programmes and 'green' business practices: the case of 'green' timber. In: Sustainable systems and energy management at the regional level: comparative approaches. IGI Publishing (IGI Global), Hershey, PA. United States, pp. 365-382. ISBN 9781613503447

Cross, Jose Laurel (2012) How the model of antecedents and consequences of market orientation is impacted by business and cultural contexts in the case of South African non-profit organisations. [Thesis (PhD/Research)]

Gupta, Kartick and Krishnamurti, Chandrasekhar and Tourani-Rad, Alireza (2011) Financial development, corporate governance and cost of equity capital. In: 3rd Annual Asian Conference of the Financial Management Association International (FMA 2011) , 6-8 Apr 2011, Queenstown, New Zealand.

Dowling, David and Hadgraft, Roger and Lamborn, Julia (2011) Developing an inclusive stakeholder consultation process: a case study. In: 22nd Annual Conference of the Australasian Association for Engineering Education (AaeE 2011): Developing Engineers for Social Justice: Community Involvement, Ethics & Sustainability, 5-7 Dec 2011, Fremantle, Australia.

Rashid, Afzalur ORCID: https://orcid.org/0000-0003-3413-1757 (2011) Corporate governance in Bangladesh: a quest for the accountability or legitimacy crisis? In: Accounting in Asia. Research in Accounting in Emerging Economies, 11 (11). Emerald Group Publishing Limited, Bingley, United Kingdom, pp. 1-34. ISBN 978-1-78052-444-3

Cadman, Tim (2011) Beyond economic sustainability: embedding social and environmental values in the governance of responsible investment. In: Dynamics of Investing Responsibly: From Screening to Mainstreaming, 24-25 Nov 2011, Sydney, Australia.

Cotter, Julie and Najah, Muftah M. (2011) Institutional investor influence on global climate change disclosure practices. In: Dynamics of Investing Responsibly: From Screening to Mainstreaming, 24-25 Nov 2011, Sydney, Australia.

Dowling, David (2011) Who are the clients and stakeholders? What are their needs? Engineering technician education in Australia. In: 3rd Annual Vocational Education Summit (IIR 2011) , 21-22 Nov 2011, Melbourne, Australia.

Phillips, Peter J. ORCID: https://orcid.org/0000-0002-7094-5427 (2011) The life cycle of terrorist organisations. International Advances in Economic Research, 17 (4). pp. 369-385. ISSN 1083-0898

Kong, Eric (2011) Top management team and external knowledge acquisition for sustainability in Indian startup firms. In: IHRD 2011: Human Resource Development for Sustainability , 28-30 Sep 2011, Taipei, Taiwan.

Rashid, Afzalur ORCID: https://orcid.org/0000-0003-3413-1757 and Hoque, Ariful (2011) Corporate capital structure and firm performance: evidence from Bangladesh. Academy of Taiwan Business Management Review, 7 (2). pp. 59-72. ISSN 1813-0534

Lokman, Norziana and Mula, Joseph M. and Cotter, Julie (2011) Corporate governance quality and voluntary disclosures of corporate governance information: practices of listed Malaysian family controlled businesses. In: FBA 2011: Family Business Research, Practice and Policy: Interpretation and Integration , 31 Aug 2011, Perth, Australia.

Rashid, Afzalur ORCID: https://orcid.org/0000-0003-3413-1757 (2011) Board leadership structure and firm performance: an examination of resource dependence role. Corporate Board: Role, Duties and Composition, 7 (1). pp. 7-23. ISSN 1810-8601

Rashid, Afzalur ORCID: https://orcid.org/0000-0003-3413-1757 (2011) Largest blockholding and firm performance: evidence from an emerging economy. International Research Journal of Finance and Economics (65). pp. 25-34. ISSN 1450-2887

Woodside, Frances and Summers, Jane ORCID: https://orcid.org/0000-0002-0604-152X (2011) Sponsorship leveraged packaging: an exploratory study in FMCG. Journal of Marketing Communications, 17 (2). pp. 87-105. ISSN 1352-7266

Crowther, Frank and Conway, Joan ORCID: https://orcid.org/0000-0002-4787-558X and Petersen, Shauna (2011) The fifth C-B dynamic: invoking reaction. In: From school improvement to sustained capacity: the parallel leadership pathway. Corwin (Sage), Thousand Oaks, CA. United States, pp. 113-136. ISBN 978-1-4129-8694-6

Crowther, Frank and Jeyaraj, Senthu (2011) The second C-B dynamic: organizational diagnosis and coherence. In: From school improvement to sustained capacity: the parallel leadership pathway. Corwin (Sage), Thousand Oaks, California, United States, pp. 45-63. ISBN 978-1-4129-8694-6

Cadman, Timothy (2011) Evaluating the governance of responsible investment institutions: an environmental and social perspective. Journal of Sustainable Finance and Investment, 1 (1). pp. 20-29. ISSN 2043-0795

Jamali, Muhammad Bachal and Shah, Syed Maqsood Zia and Shah, Asif Ali and Shafiq, Kamran ORCID: https://orcid.org/0000-0003-4157-8741 and Shaikh, Faiz M. (2011) Impact Analysis of Public Sector and NGO’s to Improvement of Rural Livelihoods in Sindh. International Journal of Business and Management, 6 (2). pp. 236-247. ISSN 1833-3850

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and King, Brian (2011) Relationship marketing in the casino industry. Journal of Vacation Marketing, 17 (1). pp. 51-63. ISSN 1356-7667

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and King, Brian (2011) The influence of emotional intelligence on the service performance of casino frontline employees. Tourism and Hospitality Research, 11 (1). pp. 49-66. ISSN 1467-3584

Whitty, S. Jonathan (2011) How to train your manager: a Darwinian perspective. In: Advising upwards: a framework for understanding and engaging senior management stakeholders. Gower, Farnham, Surrey, UK, pp. 243-268. ISBN 9780566092497

Khoso, Dr. Immamuddin and Shafiq, Kamran ORCID: https://orcid.org/0000-0003-4157-8741 and Abdi, Asad Raza and Shaikh, Faiz M. (2011) Problems and Challenges Faced by the Rural Women: A Case Study of Balochistan. Asian Culture and History, 3 (1). pp. 158-165. ISSN 1916-9655

Too, Eric G. and Adnan, Najwa and Trigunarsyah, Bambang (2011) Project governance in Malaysia hillside developments. In: 6th International Conference on Construction in the 21st Century: Construction Challenges in the New Decade (CITC-6), 5-7 July 2011, Kuala Lumpur, Malaysia.

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