Browse by Fields of Research (ANZSRC 2020)

Bedford, Justine and van der Laan, Luke ORCID: https://orcid.org/0000-0003-2275-8974 (2020) Operationalising a framework for organisational vulnerability to intentional insider threat: the OVIT as a valid and reliable diagnostic tool. Journal of Risk Research. ISSN 1366-9877

Murugan, Mutharasu (2020) The role of cultural intelligence in facilitating tacit knowledge sharing in Australian information and communication technology organisations. [Thesis (PhD/Research)]

Pant, Aastha (2019) A model for self-assessment of skills to identify tacit knowledge stock and enable knowledge transfer. [Thesis (PhD/Research)]

Pant, Aastha and Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Kong, Eric and Ally, Mustafa ORCID: https://orcid.org/0000-0001-6370-3860 (2018) A systematic literature mapping to investigate the role of IT in knowledge stock and transfer. In: 22nd Pacific Asia Conference on Information Systems (PACIS 2018), 26-30 June 2018, Yokohama, Japan.

Mohammed, Atheer Abdullah (2018) An investigation into the relationship between talent management processes and knowledge management processes: a case of the higher education sector in Queensland, Australia. [Thesis (PhD/Research)]

Syed, Jawad and Murray, Peter A. and Hislop, Donald and Mouzughi, Yusra (2018) Introduction: managing knowledge in the twenty-first century. In: The Palgrave handbook of knowledge management. Palgrave Macmillan Ltd., Houndmills, United Kingdom, pp. 1-18. ISBN 978-3-319-71433-2

Hislop, Donald and Murray, Peter A. and Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Syed, Jawad and Mouzughi, Yusra (2018) Knowledge management: (potential) future research directions. In: The Palgrave handbook of knowledge management. Palgrave Macmillan Ltd., Houndmills, United Kingdom, pp. 691-703. ISBN 978-3-319-71433-2

Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Kong, Eric and Cater-Steel, Aileen (2018) Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management. In: The Palgrave handbook of knowledge management. Palgrave Macmillan Ltd., Houndmills, United Kingdom, pp. 621-641. ISBN 978-3-319-71433-2

Murray, Peter A. (2018) The domains of intellectual capital: an integrative discourse across perspectives. In: The Palgrave handbook of knowledge management. Palgrave Macmillan Ltd., Houndmills, United Kingdom, pp. 21-52. ISBN 978-3-319-71433-2

Syed, Jawad and Murray, Peter A. and Hislop, Donald and Mouzughi, Yusra, eds. (2018) The Palgrave handbook of knowledge management. Palgrave Macmillan Ltd., Houndmills, United Kingdom. ISBN 978-3-319-71433-2

Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Kong, Eric and Collins, Paul (2017) Facilitating knowledge transfer for innovation: towards a decision support system to identify knowledge stock in the ICT profession. In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.

Attiya, Ahmed Muyed and Cater-Steel, Aileen and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556 and Abdulla, Shahab ORCID: https://orcid.org/0000-0002-1193-6969 (2017) The perceived public value of social media in Queensland local Councils. In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.

van der Laan, Luke ORCID: https://orcid.org/0000-0003-2275-8974 and McCallum, Tim (2017) Planning organisational futures in Blockchain environments - a systems theory perspective and possible solutions to enhance trust. Business Futures. pp. 218-226.

Rajaeian, Mohammad Mehdi and Cater-Steel, Aileen and Lane, Michael ORCID: https://orcid.org/0000-0001-6534-4902 (2016) Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research. In: 27th Australasian Conference on Information Systems (ACIS 2016), 5-7 Dec 2016, Wollongong, Australia.

Duffield, Stephen Mark (2016) Application of the Syllk model wiring an organisation for the capability of an online community of practice. VINE: The Journal of Information and Knowledge Management Systems, 46 (2). pp. 267-294. ISSN 2059-5891

Darling, Eric John and Whitty, Stephen Jonathan (2016) The project management office: it’s just not what it used to be. International Journal of Managing Projects in Business, 9 (2). pp. 282-308. ISSN 1753-8378

Biswas, Raaj Kishore and Masud, Mohammad Shahed and Kabir, Enamul ORCID: https://orcid.org/0000-0002-6157-2753 (2015) Shewhart control chart for individual measurement: an application in a weaving mill. In: Melbourne International Business and Social Science Research Conference 2015, 2-4 Oct 2015, Melbourne, Australia.

Duffield, Stephen and Whitty, S. Jonathan (2015) Developing a systemic lessons learned knowledge model for organisational learning through projects. International Journal of Project Management, 33 (2). pp. 311-324. ISSN 0263-7863

Al-Taie, Moyassar Zuhair (2014) Identifying the CIO role configurations across the organisational life cycle stages. [Thesis (PhD/Research)]

Hume, Craig and Hume, Margee (2014) Augmenting transcultural diffusion through knowledge management: the critical role of internal marketing. In: Handbook of research on effective marketing in contemporary globalism. IGI Publishing (IGI Global), Hershey, PA. United States, pp. 104-127. ISBN 978-1-4666-6220-9

Yong, Jianming and Finger, Susan (2014) Extended economic models for information systems balance theory. In: 18th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD 2014), 21-23 May 2014, Hsinchu, Taiwan.

Hume, Craig and Hume, Margee (2014) Key enablers for knowledge management for Australian not-for-profit organizations: building an integrated approach to build, maintain, and sustain KM. In: ICT management in non-profit organizations. Advances in Business Information Systems and Analytics. Business Science Reference (IGI Global), Hershey, PA, United States, pp. 17-35. ISBN 978-1-4666-5974-2

Marrone, Mauricio and Gacenga, Francis and Cater-Steel, Aileen and Kolbe, Lutz (2014) IT service management: a cross-national study of ITIL adoption. Communications of the Association for Information Systems, 34 (1). pp. 865-892.

Kong, Eric (2014) The effect of structural capital for human capital development and management in social enterprises. In: Strategic approaches for human capital management and development in a turbulent economy. Advances in Human Resources Management and Organizational Development. IGI Publishing (IGI Global), Hershey, PA. United States, pp. 73-90. ISBN 978-1-4666-4530-1

Al-Taie, Moyassar and Lane, Michael ORCID: https://orcid.org/0000-0001-6534-4902 and Cater-Steel, Aileen (2014) The relationship between organisational strategic IT vision and CIO roles: one size does not fit all. Australasian Journal of Information Systems, 18 (2). pp. 59-89. ISSN 1449-8618

Henry, Mike and Erwee, Ronel and Kong, Eric (2013) Insights from Canadian case studies on succession and knowledge transfer in family firms. In: 3rd International Conference on Engaged Management Scholarship (EMS 2013), 19-22 Sep 2013, Atlanta, GA. United States.

Henry, Michael and Erwee, Ronel and Kong, Eric (2013) Family business succession - trust and gender issues in family and non-family succcession. In: 13th Annual Conference of the European Academy of Management: Democratising Management (EURAM 2013) , 26-29 June 2013, Istanbul, Turkey.

Ross, Pauline and Styger, Lee (2013) The development of a multi variant model for market intelligence data gathering for Australian micro businesses and SMEs. In: 2nd Australian Centre for Entrepreneurship Research Exchange Conference (ACERE 2013), 6-8 Feb 2013, Brisbane, Australia.

Fogarty, Gerard J. and Machin, Tony ORCID: https://orcid.org/0000-0002-0967-6934 (2013) Combining theory, survey methodology, and database technologies in support of an organisational climate improvement strategy research. In: Advances in organisational research methods and analysis, Australian ed. Chamber & Row, New York, United States, pp. 86-98. ISBN 978-0-9896787-0-4

Rashid, Afzalur (2013) Corporate intellectual capital reporting in Bangladesh. International Journal of Learning and Intellectual Capital, 10 (2). pp. 107-121. ISSN 1479-4853

Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 and Tsai, Heng-Sheng (2013) Enablers of implementing knowledge management systems for better organisational outcomes: an Indian study. In: Pervasive health knowledge management. Healthcare Delivery in the Information Age. Springer-Verlag, New York, NY. United States, pp. 285-303. ISBN 9781461445135

Machin, Tony ORCID: https://orcid.org/0000-0002-0967-6934 (2013) Metadata in organisational surveys. In: Advances in organisational research methods and analysis, Australian ed. Chamber & Row, New York, United States, pp. 74-85. ISBN 978-0-9896787-0-4

Panahi, Sirous and Watson, Jason and Partridge, Helen (2013) Towards tacit knowledge sharing over social web tools. Journal of Knowledge Management, 17 (3). pp. 379-397. ISSN 1367-3270

Matthews, Karl J. (2012) Constructing capacity through knowledge management practice: a research team case study. In: Constructing capacities: building capabilities through learning and engagement. Cambridge Scholars Publishing, Newcastle upon Tyne, United Kingdom, pp. 200-217. ISBN 1-4438-4179-X

Matthews, Karl J. (2012) Constructing defence worker capacity with cyber capability: learning from experience. In: Constructing capacities: building capabilities through learning and engagement. Cambridge Scholars Publishing, Newcastle upon Tyne, United Kingdom, pp. 178-196. ISBN 1-4438-4179-X

Henderson, Robyn ORCID: https://orcid.org/0000-0001-7906-766X and Woods, Annette (2012) Ethnographic seriality: research grappling with issues of time. In: Joint International Conference of the Australian Association for Research in Education and the Asia Pacific Educational Research Association (AARE 2012): Regional and Global Cooperation in Educational Research, 2-6 Dec 2012, Sydney, Australia.

Kerr, Don and Burgess, Kevin J. and Houghton, Luke and Murray, Peter A. (2012) Improving training in enterprise resource planning systems implementation through communities of practice. International Journal of Learning and Change, 6 (3/4). pp. 207-222. ISSN 1740-2875

Hafeez-Baig, Abdul ORCID: https://orcid.org/0000-0003-3848-8008 and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 (2012) Does information and communication technology (ICT) facilitate knowledge management activities in the 21st century? Journal of Software, 7 (11). pp. 2437-2442. ISSN 1796-217X

Ross, Pauline and McGowan, Carol G. and Styger, Lee E. J. (2012) A comparison of theory and practice in market intelligence gathering for Australian micro-businesses and SMEs. In: 19th International Business Research Conference, 19-21 Nov 2012, Melbourne, Australia .

Tsai, Heng-Sheng and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 and Kong, Eric and Hafeez-Baig, Abdul ORCID: https://orcid.org/0000-0003-3848-8008 and Lin, Meng Kuan (2012) Deploying mobile data services: an Australian case study. IT Professional, 14 (5). pp. 22-27. ISSN 1520-9202

Afzal, Munshi Naser Ibne and Lawrey, Roger (2012) Evaluating the comparative performance of technical and scale efficiencies in knowledge-based economies (KBEs) in ASEAN: a data envelopment analysis (DEA) application. European Journal of Economics, Finance and Administrative Sciences (51). pp. 81-95.

Afzal, Munshi Naser Ibne and Lawrey, Roger (2012) KBE frameworks and their applicability to a resource-based country: The case of Brunei Darussalam. Asian Social Science, 8 (7). pp. 208-218. ISSN 1911-2017

Hafeez-Baig, Abdul ORCID: https://orcid.org/0000-0003-3848-8008 and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 (2012) Critical role of 'T-shaped skills & incentive rewards' as determinants for knowledge management enablers: a case of Indian study. In: Modern information systems. InTech Europe, Rijeka, Croatia, pp. 133-146. ISBN 978-953-51-0647-0

Hume, Craig and Pope, Nigel and Hume, Margee (2012) KM 100: introductory knowledge management for not-for-profit organisations. International Journal of Organisational Behaviour, 17 (2). pp. 56-71.

Kong, Eric and Chadee, Doren and Raman, Revti (2012) Social intelligence and top management team: an exploratory study of external knowledge acquisition for strategic change in global IT service providers in India. International Journal of Learning and Change, 6 (1/2). pp. 1-17. ISSN 1740-2875

Erwee, Ronel and Skadiang, Barbara and Roxas, Banjo (2012) Knowledge management culture, strategy and process in Malaysian firms. Knowledge Management Research and Practice, 10 (1). pp. 89-98. ISSN 1477-8238

Murray, Peter A. (2012) Training, development and learning. In: Human resource management in a global context: a critical approach. Palgrave Macmillan Ltd., New York, pp. 285-311. ISBN 978-0-230-25153-3

Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 and Hafeez-Baig, Abdul ORCID: https://orcid.org/0000-0003-3848-8008 and Tsai, Heng-Sheng (2012) A confirmatory factor analysis on the views and constructs for knowledge management in India. Computer Technology and Application, 3 (1). pp. 98-104. ISSN 1934-7332

Kong, Eric and Farrell, Mark (2012) Facilitating knowledge and learning capabilities through neuro-linguistic programming. The International Journal of Learning, 18 (3). pp. 253-265. ISSN 1447-9494

Rofiq, Ainur (2012) Impact of cyber fraud and trust of e-commerce system on purchasing intentions: analysing planned behaviour in Indonesian business. [Thesis (PhD/Research)]

Wong, Yuk Kuen and Thite, Mohan (2012) Information security and privacy in human resource information systems. In: Human resource information systems: basics, applications, and future directions, 2nd ed. Sage Publications, London, United Kingdom, pp. 518-533. ISBN 9781412991667

Henry, Michael (2012) Tacit knowledge transfer in family business succession. [Thesis (PhD/Research)]

Hume, Craig and Clarke, Peter and Hume, Margee (2012) The role of knowledge management in the large non profit firm: building a framework for KM success. International Journal of Organisational Behaviour, 17 (3). pp. 82-104.

Lembach, Markus and Lane, Michael Steven ORCID: https://orcid.org/0000-0001-6534-4902 (2011) The fit of mobile work support functionalities with pharmaceutical sales-force worker tasks. In: 11th International Conference on Electronic Business, 28 Nov - 2 Dec 2011, Bangkok, Thailand.

Kong, Eric (2011) Developing human capital through neuro-linguistic programming. In: ICICKM 2011: 8th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning , 27-28 Oct 2011, Bangkok, Thailand.

Kong, Eric (2011) Top management team and external knowledge acquisition for sustainability in Indian startup firms. In: IHRD 2011: Human Resource Development for Sustainability , 28-30 Sep 2011, Taipei, Taiwan.

Cater-Steel, Aileen and Zarnekow, Ruediger and Wulf, Jochen (2011) IT service management in the academic curriculum: comparing an Australian and German experience. In: 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

Wong, Yuk Kuen (2011) Do developers matter in system review? Behaviour and Information Technology , 30 (3). pp. 353-378. ISSN 0144-929X

Gunter, Greg and Hingst, Ray ORCID: https://orcid.org/0000-0002-5440-4102 (2011) Autonomic and sense and respond logistics: evidence from the USA and UK. In: AIAC 14: Building on History for the Future, 28 Feb-3 Mar 2011, Melbourne, Australia.

Dinh, Michael and Tan, Timothy and Bein, Kendall and Hayman, Jon and Wong, Yuk Kuen and Dinh, David (2011) Emergency department knowledge management in the age of Web 2.0: evaluation of a new concept. Emergency Medicine Australasia, 23 (1). pp. 46-53. ISSN 1742-6731

Kabir, Md Enamul ORCID: https://orcid.org/0000-0002-6157-2753 and Wang, Hua and Bertino, Elisa (2011) A conditional role-involved purpose-based access control model. Journal of Organizational Computing and Electronic Commerce, 21 (1). pp. 71-91. ISSN 1091-9392

Kong, Eric (2011) The role of intellectual capital in non-profit strategic management: an exploratory study of social service non-profit organisations (SSNPOs) and new public management in Australia. VDM Verlag Dr Muller, Saarbrüchen, Germany. ISBN 978-3-639-30984-3

Mayanja, James (2010) Enhancing private enforcement of Australia's corporate continuous disclosure regime: why unshackling litigation funders makes eminent sense. Australian Journal of Corporate Law, 25 (1). pp. 48-69. ISSN 1037-4124

Magarry, Anthony John (2010) Management of physical assets – advanced asset management planning. [USQ Project]

Kong, Eric and Farrell, Mark (2010) Knowledge and learning capabilities in non-profit organizations: a relational capital perspective. The International Journal of Learning, 17 (3). pp. 97-116. ISSN 1447-9494

Kong, Eric (2010) Analysing BSC and IC's usefulness in nonprofit organizations. Journal of Intellectual Capital, 11 (3). pp. 284-304. ISSN 1469-1930

Whitty, S. Jonathan (2010) 21st century project management: open source body of knowledge. In: 7th Annual Project Management Australia Conference (PMOz 2010): Building on the Global Recovery, 23-26 Aug 2010, Brisbane, Australia.

Hafeez-Baig, Abdul ORCID: https://orcid.org/0000-0003-3848-8008 and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 and Tsai, Heng-Sheng (2010) Views and constructs for knowledge management in India: a confirmatory factor analysis. In: 14th Pacific Asia Conference on Information Systems (PACIS 2010): Service Science in Information Systems Research, 9-12 Jul 2010, Taipei, Taiwan.

Hodgson, Leeanne and Lane, Michael S. ORCID: https://orcid.org/0000-0001-6534-4902 (2010) What are the key job functions and critical competencies required for the role of the CIO in achieving superior organizational performance? In: InSITE 2010: Informing Science and Information Technology Education Joint Conference, 19-25 Jun 2010, Cassino, Italy.

Rodrigues, Mark J. and James, Kieran (2010) Perceived barriers to the widespread commercial use of radio frequency identification technology. International Journal of Security and Networks, 5 (2/3). pp. 165-172. ISSN 1747-8405

Sun, Lili and Wang, Hua (2010) A purpose based usage access control model. International Journal of Computer and Information Engineering, 4 (1). pp. 44-51. ISSN 2010-3921

Hafeez-Baig, Abdul ORCID: https://orcid.org/0000-0003-3848-8008 and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 and Heng Sheng, Tasi and Sankaran, Prema (2010) Exploratory study to explore the role of ICT in the process of knowledge management in an Indian business environment. In: NSS 2010: 4th International Conference on Network and System Security, 1-3 Sep 2010, Melbourne, Australia.

Kong, Eric (2010) Harnessing knowledge for innovation in social enterprises: an intellectual capital perspective. In: Innovation in business and enterprise: technologies and frameworks. IGI Publishing (IGI Global), Hershey, PA. United States, pp. 162-184. ISBN 978-1-61520-643-8

Kong, Eric (2010) Intellectual capital and non-profit organizations in the knowledge economy: editorial and introduction to special issue. Journal of Intellectual Capital, 11 (2). pp. 97-106. ISSN 1469-1930

Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 and Tsai, Heng-Sheng and Hafeez-Baig, Abdul ORCID: https://orcid.org/0000-0003-3848-8008 and Lin, Meng-Kuan (2010) Knowledge sharing and management for better organisational outcomes: an Indian study. In: 14th Pacific Asia Conference on Information Systems (PACIS 2010): Service Science in Information Systems Research, 9-12 Jul 2010, Taipei, Taiwan.

Kong, Eric and Thomson, S. Bruce (2009) An intellectual capital perspective of human resource strategies and practices. Knowledge Management Research and Practice, 7 (4). pp. 356-364. ISSN 1477-8238

Al-Hakim, Latif and Gong, Xiao Yan (2009) Preventable variation within operating rooms: information quality perspective. In: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Managing Virtual Organisations and Information in the Era of Globalisation (COINFO'09), 21-23 Nov 2009, Beijing, China.

Byrne, Suzanne (2009) The workload model: theory into practice. Critical Perspectives on Accounting, 20 (8). pp. 957-958. ISSN 1045-2354

Brown, Martyn and Cater-Steel, Aileen (2009) Do rumours contribute to knowledge management - and will we ever know? In: MCIS 2009: 4th Mediterranean Conference on Information Systems, 25-27 Sep 2009, Athens, Greece.

Behrend, Frank D. and Erwee, Ronel (2009) Mapping knowledge flows in virtual teams with SNA. Journal of Knowledge Management, 13 (4). pp. 99-114. ISSN 1367-3270

Wang, Hua and Cao, Jinli and Zhang, Yanchun (2009) Delegating revocations and authorizations in collaborative business environments. Information Systems Frontiers, 11 (3). pp. 293-305. ISSN 1387-3326

Roberts, Dave (2009) Factors that influence the decision to adopt software upgrades in Australian small and medium sized businesses. [Thesis (PhD/Research)]

Brodie, Ian and Brodie, Lyn (2009) A knowledge-information-data concept model for engineering education. Australasian Journal of Engineering Education, 15 (3). pp. 137-144. ISSN 1324-5821

Wong, Yuk Kuen (2009) A model for healthcare system quality. In: Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare, 19-21 Aug 2009, Canberra, Australia.

Lai, Ivan Ka-Wai and Mula, Joseph M. (2009) An analysis-form of soft systems methodology for information systems maintenance. In: Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey, PA. United States, pp. 197-209. ISBN 978-1-60566-040-0

Li, Ping and Mula, Joseph M. (2009) Electronic data interchange (EDI) adoption: a study of SMEs in Singapore. In: Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 272-292. ISBN 978-1-60566-040-0

Wong, Yuk Kuen and Thite, Mohan (2009) Information security and privacy in HRIS. In: Human resource information systems: basics, applications, and future directions. Sage Publications, New Delhi, India, pp. 395-407. ISBN 978-1-4129-4455-7

Kong, Eric (2009) Perceptions of information flow and sharing in non-profit organisations: a relational capital perspective. In: COINFO 2009: Managing Virtual Organisations and Information in the Era of Globalisation, 21-23 Nov 2009, Beijing, China.

Memmola, Massimo and Al-Hakim, Latif (2009) Preface [to Business web strategy: design, alignment and application]. In: Business web strategy: design, alignment and application. IGI Publishing (IGI Global), Hershey, PA. United States. ISBN 978-160566024-0

Eckard, Lawrence Francois (2009) Setting up an engineering asset management system for a small local government council. [USQ Project]

Raman, Revti and Chadee, Doren (2008) Managing people, knowledge and client relations for international competitiveness of offshore information technology services providers. In: 50th Annual Meeting of the Academy of International Business, 30 Jun - 03 Jul 2008, Milan, Italy.

Abdullah, Nik Ab Halim Nik and Al-Hakim, Latif (2008) The role of trust and dependency on e-procurement adoption: an empirical analysis. In: 9th International Business Research Conference, 24-26 Nov 2008, Melbourne, Australia.

Roxas, Banjo G. (2008) Social capital for knowledge management: the case of SMEs in the Asia Pacific region. Asian Academy of Management Journal, 13 (2). pp. 57-77. ISSN 1394-2603

Maguire, Heather (2008) Extending the boundaries of IQ: can collaboration with information management improve corporate governance? International Journal of Information Quality, 5 (3/4). pp. 325-348. ISSN 1751-0457

Al-Hakim, Latif (2008) Modelling information flow for surgery management process. International Journal of Information Quality, 2 (1). pp. 60-74. ISSN 1751-0457

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 and Seaniger, Rachel (2007) Implementing centralised IT service management: drawing lessons from the public sector. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Li, Yan ORCID: https://orcid.org/0000-0002-4694-4926 and Wen, Peng ORCID: https://orcid.org/0000-0003-0939-9145 and Wang, Hu and Gong, Chunqiang (2007) Service-mining based on knowledge and customer databases. In: KSEM 2007: 2nd International Conference on Knowledge Science, Engineering and Management, 28-30 Nov 2007, Melbourne, Australia.

Cater-Steel, A. and McBride, Neil (2007) IT service management improvement - actor network perspective. In: 15th European Conference on Information Systems (ECIS 2007) , 7-9 Jun 2007, St Gallen, Switzerland.

Al-Hakim, Latif, ed. (2007) Challenges of managing information quality in service organizations. Information Quality Management. Idea Group Publishing (IGI Global), Hershey, PA, United States. ISBN 1-59904-420-X

Al-Hakim, Latif, ed. (2007) Global e-government: theory, applications and benchmarking. Information Quality Management. IGI Publishing (IGI Global), Hershey, PA, United States. ISBN 1-59904-027-1 (hbk); 159904-028-X (pbk)

Al-Hakim, Latif, ed. (2007) Information quality management: theory and applications. Information Quality Management. Idea Group Publishing (IGI Global), Hershey, PA, United States. ISBN 1-59904-024-7 (hbk); 1-59904-025-5 (pbk)

Al-Hakim, Latif (2007) Operations and information quality management: current trends and future directions. In: Emerging Perspectives of Decision Making in a New Globalized Word: Theory, Practice and Future Directions, 17-20 Oct 2007, Bangkok, Thailand.

Al-Hakim, Latif (2007) Preface to [Challenges of managing information quality in service organizations]. In: Challenges of managing information quality in service organizations. Information Quality Management. Idea Group Publishing (IGI Global), Hershey, PA, United States, ix-xxii. ISBN 1-59904-420-X

Al-Hakim, Latif (2007) Preface to [Global e-government: theory, applications and benchmarking]. In: Global e-government: theory, applications and benchmarking. Information Quality Management. IGI Publishing (IGI Global), Hershey, PA, United States, x-xix. ISBN 1-59904-027-1

Al-Hakim, Latif (2007) Preface to [Information quality management: theory and applications]. In: Information quality management: theory and applications. Information Quality Management. Idea Group Publishing (IGI Global), Hershey, PA, United States, viii-xxi. ISBN 1-59904-024-7

Boonyathan, Patcharee and Al-Hakim, Latif (2007) Procedure for modeling and improving e-SCM processes. In: E-supply chain technologies and management. Premier Reference Source. Information Science Reference (IGI Global), Hershey, PA, United States, pp. 1-21. ISBN 978-1-59904-255-8

Pullen, Troy and Maguire, Heather (2007) The information management risk construct: identifying the potential impact of information quality on corporate risk. International Journal of Information Quality, 1 (4). pp. 412-443. ISSN 1751-0457

Roberts, Dave and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 (2006) Factors influencing the decisions of SMEs to purchase software package upgrades. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.

Hingst, Raymond D. ORCID: https://orcid.org/0000-0002-5440-4102 (2006) Twentieth century management theory in today's organization - how relevant is a forty-year-old model in the contemporary context of a call center. In: 2006 Business & Economics Society International Conference, 15-19 July 2006, Florence, Italy.

Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 (2006) A discussion on security risks in mobile commerce. e-Business Review, 7 (2). pp. 9-39. ISSN 1229-6546

Kong, Eric (2006) An intellectual capital perspective of non-profit strategy: a strategic advantage conceptual framework. In: ICCB 2006: Engagement and Change: Managing in a Free Trade Environment, 21-22 Sep 2006, Leura, Australia.

Gan, Gerald Goh Guan and Ryan, Charmaine and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 (2006) Soft enablers of knowledge management in Malaysian companies: a qualitative study. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.

Gan, Gerald Goh Guan and Ryan, Charmaine and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 (2006) The effects of culture on knowledge management practice: A qualitative case study of MSC status companies. Kajian Malaysia: Journal of Malaysian studies, 24 (1/2). pp. 97-128. ISSN 0127-4082

Hingst, Raymond D. ORCID: https://orcid.org/0000-0002-5440-4102 (2006) Tuckman's theory of group development in a call centre context: does it still work? In: 5th Global Conference on Business & Economics, 6-8 July 2006, Cambridge, UK.

Behrend, Frank D. (2005) The socio-cultural challenge of effective knowledge management in virtual project environments. Doctorate (other than PhD) thesis, University of Southern Queensland. (Unpublished)

Ryan, Charmaine and Rhodes, Debbie and Millett, Bruce (2005) Developing strategic capability through a knowledge network communication work space. In: actKM Sixth Annual Conference 2005, 26-27 Oct 2005, Canberra, Australia.

Firman, E. and Moore, K. (2005) All roads lead to Rome: channelling inter-campus, interlibrary and off-campus requests through a single user interface. In: ALIA National Library and Information Technicians Conference (neXt 2005), 6-9 Sep 2005, Sydney, Australia.

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