Items where Author is "Cater-Steel, Aileen"

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Number of items: 171.

2019

Blumberg, Malcolm and Cater-Steel, Aileen and Rajaeian, Mohammad Mehdi and Soar, Jeffrey (2019) Effective organisational change to achieve successful ITIL implementation: lessons learned from a multiple case study of large Australian firms. Journal of Enterprise Information Management, 32 (3). pp. 496-516. ISSN 1741-0398

2018

Al-Taie, Moyassar and Lane, Michael and Cater-Steel, Aileen (2018) An empirical assessment of the CIO role expectations instrument using PLS path modelling. Communications of Association for Information Systems, 42 (1). pp. 1-20. ISSN 1529-3181

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2018) Benefits and relevance of International Standards in a design science research project for process assessments. Computer Standards and Interfaces, 60. pp. 48-56. ISSN 0920-5489

Rajaeian, Mohammad Mehdi and Cater-Steel, Aileen and Lane, Michael (2018) Determinants of effective knowledge transfer from academic researchers to industry practitioners. Journal of Engineering and Technology Management, 47 (Jan - March). pp. 37-52. ISSN 0923-4748

Behari, Suren and Cater-Steel, Aileen and Shrestha, Anup and Soar, Jeffrey (2018) Interpretation and reporting of process capability results: focus on improvement. In: 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018), 9-10 Oct 2018, Thessaloniki, Greece.

Ramakrishnan, Muralidharan and Shrestha, Anup and Cater-Steel, Aileen and Soar, Jeffrey (2018) IT service management knowledge ecosystem – literature review and a conceptual model. In: 29th Australasian Conference on Information Systems (ACIS 2018), 3-5 Dec 2018, Sydney, Australia.

Shrestha, Anup and Kong, Eric and Cater-Steel, Aileen (2018) Managing knowledge and learning for process improvement: a software-mediated process assessment approach for IT service management. In: The Palgrave handbook of knowledge management. Palgrave Macmillan Ltd., Houndmills, United Kingdom, pp. 621-641. ISBN 978-3-319-71433-2

2017

Rajaeian, Mohammad Mehdi and Cater-Steel, Aileen and Lane, Michael (2017) A systematic literature review and critical assessment of model-driven decision support for IT outsourcing. Decision Support Systems, 102. ISSN 0167-9236

Cater-Steel, Aileen and Toleman, Mark and Rajaeian, Mohammad Mehdi (2017) An analysis of design science research adoption in Doctoral projects in Australia. In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.

McDonald, Jacquie and Cater-Steel, Aileen, eds. (2017) Communities of practice: facilitating social learning in higher education. Springer Nature, Singapore. ISBN 978-981-10-2877-9

Asgarkhani, Mehdi and Cater-Steel, Aileen and Toleman, Mark and Ally, Mustafa (2017) Failed IT projects: is poor IT governance to blame? In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.

Jantti, Marko and Cater-Steel, Aileen (2017) Proactive management of IT operations to improve IT services. Journal of Information Systems and Technology Management, 14 (2). pp. 191-218.

Cater-Steel, Aileen and McDonald, Jacquie and Albion, Peter and Redmond, Petrea (2017) Sustaining the momentum: a cross-institutional community of practice for research supervisors. In: Implementing communities of practice in higher education: dreamers and schemers. Springer Nature, Singapore, pp. 3-17. ISBN 978-981-10-2865-6

Attiya, Ahmed Muyed and Cater-Steel, Aileen and Soar, Jeffrey and Abdulla, Shahab (2017) The perceived public value of social media in Queensland local Councils. In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017 , Hobart, Australia.

Cater-Steel, Aileen and Rajaeian, Mohammad Mehdi and Toleman, Mark and Troup, Duncan (2017) The phenomenon of P3 community for IT support: a crowd-support case study. In: 2017 International Conference on Information Resources Management: Democratization and Participation: People's Roles in Digital World (CONNF-IRM 2017), 17-19 May 2017, Santiago, Chile.

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2017) The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment. In: 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017), 4-5 Oct 2017, Palma de Mallorca, Spain.

Baty, Craig K. and Lane, Michael and Cater-Steel, Aileen and Ally, Mustafa (2017) The role of national culture in the strategic use of and investment in ICT: a comparative study of Japanese and Australian organisations. In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.

2016

Behari, Suren and Cater-Steel, Aileen and Shrestha, Anup and Soar, Jeffrey (2016) A measurement model to link process operational measures to risks associated with attainment of business critical success factors. In: 6th International Engaged Management Scholarship Conference (EMS 2016), 8-11 Sept 2016, Paris, France.

Behari, Suren and Cater-Steel, Aileen and Soar, Jeffrey (2016) Data science and big data analytics in financial services: a case study. In: Handbook of research on driving competitive advantage through sustainable, lean, and disruptive innovation. Advances in Business Strategy. Business Science Reference (IGI Global), Hershey, PA, united States, pp. 396-423. ISBN 9781522501350

Cater-Steel, Aileen and Valverde, Raul and Shrestha, Anup and Toleman, Mark (2016) Decision support systems for IT service management. International Journal of Information and Decision Sciences, 8 (3). pp. 284-304. ISSN 1756-7017

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2016) Determinants of perceived usefulness of e-learning systems. Computers in Human Behavior, 64. pp. 843-858. ISSN 0747-5632

Rajaeian, Mohammad Mehdi and Cater-Steel, Aileen and Lane, Michael (2016) Do they read your research? An investigation of practitioners’ use of IT outsourcing and cloud sourcing research. In: 27th Australasian Conference on Information Systems (ACIS 2016), 5-7 Dec 2016, Wollongong, Australia.

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark (2016) Innovative decision support for IT service management. Journal of Decision Systems, 25 (Supplement 1). pp. 486-499. ISSN 1246-0125

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry and Behari, Suren (2016) The issue of reliability in software mediated process assessments. In: Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016, 9-10 June 2016, Dublin, Ireland.

2015

Al-Taie, Moyassar and Lane, Michael and Cater-Steel, Aileen (2015) A past to present journey: a critical analysis of the Chief Information Officer role. In: Technology, innovation and enterprise transformation. Advances in Business Information Systems and Analytics (ABISA) Book Series. Business Science Reference (IGI Global), Hershey PA, USA, pp. 180-206. ISBN 978-1-4666-6473-9

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2015) Evaluation of software mediated process assessments for IT service management. In: 15th International Conference on Software Process Improvement and Capability Determination (SPICE 2015), 16-17 June 2015, Gothenburg, Sweden.

Rajaeian, Mohammad Mehdi and Cater-Steel, Aileen and Lane, Michael (2015) IT outsourcing decision factors in research and practice: a case study. In: 26th Australasian Conference on Information Systems (ACIS 2015), 30 Nov - 4 Dec 2015, Adelaide, South Australia.

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark (2015) Virtualising process assessments to facilitate continual service improvement in IT service management. In: 26th Australasian Conference on Information Systems (ACIS 2015), 30 Nov - 4 Dec 2015, Adelaide, South Australia.

2014

Lepmets, Marion and O'Connor, Rory V. and Cater-Steel, Aileen and Mesquida, Antoni Lluis and McBride, Tom (2014) A Cynefin based approach to process model tailoring and goal alignment. In: 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014), 23-26 Sep 2014, Guimaraes, Portugal.

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2014) A method to select IT service management processes for improvement. Journal of Information Technology: Theory and Application, 15 (3). pp. 31-56. ISSN 1552-3416

Blumberg, Malcolm and Cater-Steel, Aileen and Soar, Jeffrey (2014) An organisational change approach to implementing IT service management. In: 25th Australasian Conference on Information Systems (ACIS 2014): Integral IS: The Embedding of Information Systems in Business, Government and Society, 8-10 Dec 2014, Auckland, New Zealand.

Nomani, Arshad and Cater-Steel, Aileen (2014) Barriers to green IT service management: a case study. In: 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity, 7-9 Aug 2014, Savannah, GA. United States.

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2014) Building a software tool for transparent and efficient process assessments in IT service management. In: 9th International Conference on Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice , 22-23 May 2014, Miami, FL. United States.

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark (2014) How to communicate evaluation work in design science research? An exemplar case study. In: 25th Australasian Conference on Information Systems (ACIS 2014): Integral IS: The Embedding of Information Systems in Business, Government and Society, 8-10 Dec 2014, Auckland, New Zealand.

Marrone, Mauricio and Gacenga, Francis and Cater-Steel, Aileen and Kolbe, Lutz (2014) IT service management: a cross-national study of ITIL adoption. Communications of the Association for Information Systems, 34 (1). pp. 865-892.

Cater-Steel, Aileen and Lepmets, Marion (2014) Measuring IT service quality: evaluation of IT service quality measurement framework in industry. Journal of Service Science Research, 6 (1). pp. 125-147. ISSN 2093-0720

Strong, Brian and Cater-Steel, Aileen and Lane, Michael (2014) Prudential regulatory risk governance of IT multi-sourcing strategies within the Australian banking sector. In: 25th Australasian Conference on Information Systems (ACIS 2014): Integral IS: The Embedding of Information Systems in Business, Government and Society, 8-10 Dec 2014, Auckland, New Zealand.

Strong, Brian and Cater-Steel, Aileen and Lane, Michael (2014) Prudential risk management of IT sourcing strategies: a case study of an Australian bank. In: 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity, 7-9 Aug 2014, Savannah, GA. United States.

Valverde, Raul and Cater-Steel, Aileen and Shrestha, Anup and Toleman, Mark (2014) Smart tools for IT service management: a review of two decision support system projects. In: 4th International Conference on Engaged Management Scholarship (EDBA 2014): Bridging, 11-14 Sep 2014, Tulsa, OK. United States.

Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2014) Software-mediated process assessment for IT service capability management. In: 22nd European Conference on Information Systems (ECIS 2014): Digital Work, Digital Life , 9-11 Jun 2014, Tel Aviv, Israel.

Lepmets, Marion and Mesquida, Antoni Lluis and Cater-Steel, Aileen and Mas, Antonia and Ras, Eric (2014) The evaluation of the IT service quality measurement framework in industry. Global Journal of Flexible Systems Management, 15 (1). pp. 39-57. ISSN 0972-2696

Al-Taie, Moyassar and Lane, Michael and Cater-Steel, Aileen (2014) The relationship between organisational strategic IT vision and CIO roles: one size does not fit all. Australasian Journal of Information Systems, 18 (2). pp. 59-89. ISSN 1449-8618

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2014) Towards transparent and efficient process assessments for IT service management. Communications in Computer and Information Science, 477. pp. 165-176. ISSN 1865-0929

2013

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2013) A decision support tool to define scope in IT service management process assessment and improvement. In: 8th International Conference on Design Science at the Intersection of Physical and Virtual Design (DESRIST 2013), 11-12 Jun 2013, Helsinki, Finland.

Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark and Rout, Terry (2013) A tool for IT service management process assessment for process improvement. In: 14th International Conference on Product-Focused Software Process Improvement (PROFES 2013), 12-14 Jun 2013, Paphos, Cyprus.

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2013) E-learning service delivery quality: a determinant of user satisfaction. In: Learning management systems and instructional design: best practices in online education. IGI Publishing (IGI Global), Hershey, PA. United States , pp. 89-127. ISBN 978-1-4666-3930-0

Jantti, Marko and Rout, Terry and Wen, Lian and Heikkinen, Sanna and Cater-Steel, Aileen (2013) Exploring the impact of IT service management process improvement initiatives: a case study approach. In: 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013): Software Process Improvement and Capability Determination , 4-6 Jun 2013, Bremen, Germany.

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2013) IT infrastructure services as a requirement for e-learning system success. Computers and Education, 69. pp. 431-451. ISSN 0360-1315

Shrestha, Anup and Collins, Paul and Cater-Steel, Aileen (2013) ITSM process assessments using ISO/IEC 15504 for CSI. Informed Intelligence: ITSMF Australia Bulletin. pp. 10-11.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark and Rout, Terry and Shrestha, Anup (2013) Software-mediated process assessment in IT service management. In: 13th International Conference on Software Process Improvement and Capability Determination (SPICE 2013), 4-6 Jun 2013, Bremen, Germany.

Al-Taie, Moyassar and Lane, Michael S. and Cater-Steel, Aileen (2013) The CIO role expectations instrument: validation and model testing. In: 24th Australasian Conference on Information Systems (ACIS 2013): Information Systems: Transforming the Future, 4-6 Dec 2013, Melbourne, Australia.

2012

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2012) A model to measure e-learning systems success. In: Measuring organizational information systems success: new technologies and practices. Business Science Reference (IGI Global), Hershey, PA, USA, pp. 293-317. ISBN 978-1-4666-0170-3

Shrestha, Anup and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2012) A model to select processes for IT service management improvement. In: 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location, 3-5 Dec 2012, Geelong, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) A proposal and evaluation of a design method in design science research. Electronic Journal of Business Research Methods, 10 (2). pp. 89-100. ISSN 1477-7029

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Alleviating design silence in design science research: a proposal of a design method. In: 11th European Conference on Research Methods in Business and Management, 28-29 June 2012, Bolton.

Lepmets, Marion and Cater-Steel, Aileen and Gacenga, Francis and Ras, Eric (2012) Extending the IT service quality measurement framework through a systematic literature review. Journal of Service Science Research, 4 (1). pp. 7-47. ISSN 2093-0720

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2012) Identifying the determinants of e-learning service delivery quality. In: 23rd Australasian Conference on Information Systems (ACIS 2012): Location, Location, Location, 3-5 Dec 2012, Geelong, Australia.

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2012) IT infrastructure and its role in the success of e-learning systems: measurement and causal models. In: 18th Conference of the European University Information Systems: A 360 Degree Perspective on IT/IS in Higher Education (EUNIS 2012), 20-22 June 2012, Vila Real, Portugal.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2012) Measuring IT service management performance: a model development. In: Measuring organizational information systems success: new technologies and practices. Business Science Reference (IGI Global), Hershey, PA. United States, pp. 102-119. ISBN 978-1-4666-0170-3

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2012) The effect of service delivery quality on customer value of e-learning systems. In: 7th Iberian Conference on Information Systems and Technologies (CISTI 2012), 20-23 Jun 2012, Madrid, Spain.

Jäntti, Marko and Cater-Steel, Aileen and Shrestha, Anup (2012) Towards an improved IT service desk system and processes: a case study. International Journal on Advances in Systems and Measurements, 5 (3 & 4). pp. 203-215.

2011

Valverde, Raul and Toleman, Mark and Cater-Steel, Aileen (2011) A method for comparing traditional and component-based models in information systems re-engineering. Information Systems and e-Business Management, 9 (1). pp. 89-107. ISSN 1617-9846

Bilodeau, Victor and Cater-Steel, Aileen and Soar, Jeffrey (2011) Insights into intelligent parking technology adoption. In: COINFO 2011: 6th International Conference on Cooperation and Promotion of Information Resources in Science and Technology: Coordinative Innovation and Open Sharing, 11-13 Nov 2011, Hangzhou, China.

Cater-Steel, Aileen and Zarnekow, Ruediger and Wulf, Jochen (2011) IT service management in the academic curriculum: comparing an Australian and German experience. In: 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) IT service management: towards a contingency theory of performance measurement. In: 32nd International Conference on Information Systems (ICIS 2011), 4-7 Dec 2011, Shanghai, China.

Cater-Steel, Aileen (2011) IT service personnel: changing the culture from technology to service. In: Information systems and new applications in the service sector: models and methods. IGI Publishing (IGI Global), Hershey, PA. United States, pp. 183-192. ISBN 978-1-60960-138-6

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) itSMF Australia 2010 Conference: summary report of ITSM standards and frameworks survey. Technical Report. University of Southern Queensland , Toowoomba, Australia. [Report]

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2011) itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey. Technical Report. University of Southern Queensland , Toowoomba, Australia. [Report]

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Keeping score: measuring ITSM performance. In: 14th National Conference of IT Service Management Forum (itSMF) Australia , 17-19 Aug 2010, Perth, Australia.

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2011) Measuring e-learning system success (Research in progress). In: 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2011) Measuring the performance of IT service management. Communications of Global Information Technology (COGIT), 3 (2011). pp. 13-24. ISSN 1947-4822

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2011) Measuring the performance of service orientated IT management. Sprouts: working papers on information environments, systems and organizations, 11 (162). ISSN 1535-6078

Gacenga, Francis and Cater-Steel, Aileen (2011) Performance measurement of IT service management: a case study of an Australian university. In: 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific Asia, 7-11 Jul 2011, Brisbane, Australia.

Gacenga, Francis and Cater-Steel, Aileen and Tan, Wui-Gee (2011) Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]. In: 15th Pacific Asia Conference on Information Systems (PACIS 2011): Quality Research in Pacific, 7-11 Jul 2011, Brisbane, Australia.

2010

Sparling, Lynn and Cater-Steel, Aileen and Toleman, Mark (2010) Adoption of e-commerce by Canadian SMEs: defining organizational, environmental and innovation characteristics. In: Encyclopedia of e-business development and management in the global economy. Business Science Reference (IGI Global), Hershey, PA, United States, pp. 305-315. ISBN 978-1-61520-611-7

Gacenga, Francis and Cater-Steel, Aileen and Toleman, Mark (2010) An international analysis of IT service management benefits and performance measurement. Journal of Global Information Technology Management, 13 (4). pp. 28-63. ISSN 1097-198X

Li, Yan (2010) Cooperative education in USQ networking programs with leading industry organisation and service to South-East Queensland regional IT professional. In: Women in engineering, science and technology: education and career challenges. Engineering Science Reference (IGI Global), Hershey, PA, United States, pp. 227-231. ISBN 978-1-61520-657-5

Gacenga, Francis and Cater-Steel, Aileen (2010) Delivering value through IT service management metrics. ITSMF Bulletin: Informed Intelligence, Summer. pp. 8-9.

Valverde, Raul and Toleman, Mark and Cater-Steel, Aileen (2010) Design science: a case study in information systems re-engineering. In: Strategic information systems: concepts, methodologies, tools, and applications. IGI Publishing (IGI Global), Hershey, PA. United States, pp. 490-503. ISBN 978-1-60566-677-8

Cater-Steel, Aileen and Hine, Michael J. and Grant, Gerald (2010) Embedding IT service management in the academic curriculum: a cross-national comparison. Journal of Global Information Technology Management, 13 (4). pp. 64-92. ISSN 1097-198X

McDonald, Jacquelin and Loch, Birgit and Cater-Steel, Aileen (2010) Go WEST - supporting women in engineering, science and technology: an Australian higher education case study. In: Women in engineering, science and technology: education and career challenges. Engineering Science Reference (IGI Global), Hershey, PA, United States, pp. 118-132. ISBN 978-161520657-5

Fryer, Maggie and Cater-Steel, Aileen (2010) Information systems at the University of Southern Queensland (USQ). In: Business driven information systems. McGraw-Hill Australia, Sydney, Australia, pp. 239-241. ISBN 9780070277274

Cater-Steel, Aileen (2010) IT service departments struggle to adopt a service-oriented philosophy. In: IT outsourcing: concepts, methodologies, tools, and applications. IGI Publishing (IGI Global), Hershey, PA, United States, pp. 1447-1455. ISBN 978-1-60566-770-6

Cater-Steel, Aileen and Toleman, Mark (2010) IT service management standards: education challenges. In: New applications in IT standards: developments and progress. Information Science Reference (IGI Global), Hershey, PA. United States, pp. 225-241. ISBN 978-1-60566-946-5

Cater-Steel, Aileen (2010) Software process improvement: assessments for small software firms. VDM Verlag Dr Muller, Saarbrucken, Germany. ISBN 978-3-639-24847-0

Cater-Steel, Aileen and McDonald, Jacquie (2010) Supporting women in engineering, science and technology: the Go West Project. In: 1st Science, Technology, Engineering and Mathematics in Education Conference (STEM 2010), 26-27 Nov 2010, Brisbane, Australia.

Al-Bakri, Anas and Cater-Steel, Aileen and Soar, Jeffrey (2010) The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature. International Journal of Liability and Scientific Enquiry, 3 (3). pp. 213-224. ISSN 1741-6426

Cater-Steel, Aileen and Tan, Wui-Gee (2010) The role of IT service management in green IT. Australasian Journal of Information Systems, 17 (1). pp. 107-125. ISSN 1449-8618

Cater-Steel, Aileen and Tan, Wui-gee (2010) The role of IT service management in green IT. itSMF Bulletin: Informed Intelligence. pp. 8-10.

Ally, Mustafa and Toleman, Mark and Cater-Steel, Aileen (2010) Traditional and alternative internet payment systems: the merchant perspective. In: 5th International Conference on Qualitative Research in IT & IT in Qualitative Research: The Traditions and Innovations of Qualitative Approaches in ICT Research (QualIT 2010), 29-30 Nov 2010, Brisbane, Australia.

Gacenga, Francis and Cater-Steel, Aileen (2010) What's Your PMF challenge? ITSMF Bulletin: Informed Intelligence, Winter. pp. 15-17.

Cater-Steel, Aileen and Cater, Emily, eds. (2010) Women in engineering, science and technology: education and career challenges. Engineering Science Reference (IGI Global), Hershey, PA, United States. ISBN 978-161520657-5

2009

Al-Mabrouk, Khalid and James, Kieran (2009) A critical theory approach to information technology transfer to the developing world and a critique of maintained assumptions in the literature. In: Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 73-87. ISBN 978-1-60566-040-0

Lai, Ivan Ka-Wai and Mula, Joseph M. (2009) An analysis-form of soft systems methodology for information systems maintenance. In: Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey, PA. United States, pp. 197-209. ISBN 978-1-60566-040-0

Valverde, Raul and Toleman, Mark and Cater-Steel, Aileen (2009) Design science: a case study in information systems re-engineering. In: Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 210-222. ISBN 978-1-60566-040-0

Cater-Steel, Aileen and McDonald, Jacquie (2009) Developing research supervisors: breaking down internal barriers and drawing on resources from the Australasian academic community. In: iPED 2009: Researching Beyond Boundaries: Academic Communities Without Borders , 14-15 Sep 2009, Coventry, United Kingdom.

Brown, Martyn and Cater-Steel, Aileen (2009) Do rumours contribute to knowledge management - and will we ever know? In: MCIS 2009: 4th Mediterranean Conference on Information Systems, 25-27 Sep 2009, Athens, Greece.

Cater-Steel, Aileen and Toleman, Mark (2009) Education for IT service management standards. In: Selected readings on information technology management: contemporary issues. Information Science Reference (IGI Global), Hershey PA, USA, pp. 293-306. ISBN 978-1-60566-092-9

Li, Ping and Mula, Joseph M. (2009) Electronic data interchange (EDI) adoption: a study of SMEs in Singapore. In: Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, pp. 272-292. ISBN 978-1-60566-040-0

Cater-Steel, Aileen (2009) Foreword [to Business web strategy: design, alignment and application]. In: Business web strategy: design, alignment and application. Information Science Reference (IGI Global), Hershey PA, USA, xvi-xvii. ISBN 978-1-60566-024-0

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark (2009) Implementing IT service management: a case study focussing on critical success factors. Journal of Computer Information Systems, 50 (2). pp. 1-12. ISSN 0887-4417

Symonds, Judith and Cater-Steel, Aileen (2009) Important themes in postgraduate research supervision and examination for communities of practice. In: 20th Australasian Conference on Information Systems (ACIS 2009): Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.

Toleman, Mark and Cater-Steel, Aileen and Kissell, Brian and Chown, Rob and Thompson, Michael (2009) Improving ICT governance: a radical restructure using CobiT and ITIL. In: Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, pp. 178-189. ISBN 978-1-60566-008-0

Cater-Steel, Aileen and Al-Hakim, Latif, eds. (2009) Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, xviii-xxiv. ISBN 978-1-60566-040-0

Cater-Steel, Aileen, ed. (2009) Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, xvii-xxii. ISBN 978-1-60566-008-0

Cater-Steel, Aileen (2009) Introduction to special issue [of Information Systems Management] on ICT governance, strategic alignment and service management. Information Systems Management, 26 (2). pp. 96-97. ISSN 1058-0530

Cater-Steel, Aileen (2009) IT service departments struggle to adopt a service-oriented philosophy. International Journal of Information Systems in the Service Sector, 1 (2). pp. 69-77. ISSN 1935-5688

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) itSMF Australia 2008 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland , Toowoomba, Australia. [Report]

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) itSMF Australia 2009 Conference: summary report of ITSM standards and frameworks survey. Technical Report. University of Southern Queensland , Toowoomba, Australia. [Report]

Pollard, Carol and Cater-Steel, Aileen (2009) Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26 (2). pp. 164-175. ISSN 1058-0530

Tiong, Chee Ing and Cater-Steel, Aileen and Tan, Wui-Gee (2009) Measuring return on investment from implementing ITIL: a review of the literature. In: Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, pp. 408-422. ISBN 978-1-60566-008-0

Cater-Steel, Aileen and Al-Hakim, Latif (2009) Preface [to Information systems research methods, epistemology, and applications]. In: Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey PA, USA, xviii-xxiv. ISBN 978-1-60566-040-0

Cater-Steel, Aileen (2009) Preface [to Information technology governance and service management: frameworks and adaptations]. In: Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey PA, USA, xvii-xxii. ISBN 978-1-60566-008-0

Buckby, Sherrena and Best, Peter and Stewart, Jenny (2009) The current state of information technology governance literature. In: Information technology governance and service management: frameworks and adaptations. Information Science Reference (IGI Global), Hershey, PA. USA, pp. 1-43. ISBN 978-1-60566-008-0; eISBN 978-1-60566-009-7

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2009) Using institutionalism as a lens to examine ITIL adoption and diffusion. In: ACIS 2009: 20th Australasian Conference on Information Systems: Evolving Boundaries and New Frontiers: Defining the IS Discipline, 2-4 Dec 2009, Melbourne, Australia.

2008

Cater-Steel, Aileen and Pollard, Carol (2008) Conflicting views on ITIL implementation: managed as a project-or business as usual? In: 2008 Information Resources Management Association (IRMA) International Conference, 18-20 May 2008, Niagara Falls, Ontario, Canada.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2008) itSMF Australia 2007 Conference: summary of ITSM standards and frameworks survey responses. Project Report. University of Southern Queensland , Toowoomba, Australia. [Report]

Cater-Steel, Aileen and Rout, Terry (2008) SPI long term benefits: case studies of five small firms. In: Software process improvement for small and medium enterprises: techniques and case studies. Information Science Reference (IGI Global), Hershey, PA. United States, pp. 223-241. ISBN 978-1-59904-906-9

Cater-Steel, Aileen and Toleman, Mark (2008) The impact of national culture on software engineering practices. International Journal of Technology, Policy and Management, 8 (1). pp. 76-90. ISSN 1468-4322

2007

Ally, Mustafa and Cater-Steel, Aileen and Toleman, Mark (2007) A web site sophistication model based on value-added technology solutions and services. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Nord, Jeretta Horn and Nord, G. Daryl and Cormack, Sandra and Cater-Steel, Aileen (2007) An investigation of the effect of information technology (IT) culture on the relationship between IT and business professionals. International Journal of Management and Enterprise Development, 4 (3). pp. 265-292. ISSN 1468-4330

Chui, Joseph and Tong, Canon and Mula, Joseph M. (2007) Assessing the extent to which career development impacts employee commitment: a case study of the ICT industry in Hong Kong. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Soar, Jeffrey and Croll, Peter (2007) Assistive technologies for the frail elderly, chronic illness sufferers and people with disabilities - a case study of the development of a Smart Home. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Darroch, Fiona and Toleman, Mark (2007) Bridging the IS academic-practitioner relationship divide: a review, a theoretical framework, and an example of interaction. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Lane, Michael S. and Koronios, Andy (2007) Critical competencies required for the role of the modern CIO. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Cater-Steel, Aileen and Toleman, Mark (2007) Education for IT service management standards. International Journal of IT Standards and Standardization Research, 5 (2). pp. 27-41. ISSN 1539-3062

Tan, Wui-Gee and Cater-Steel, Aileen and Toleman, Mark and Seaniger, Rachel (2007) Implementing centralised IT service management: drawing lessons from the public sector. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Cater-Steel, Aileen (2007) Integration of service management with CMMI ® and SPICE. In: 5th Annual SEPG Australia Conference, 28-31 August 2007, Gold Coast, Australia.

Nord, Jeretta Horn and Nord, G. Daryl and Cormack, Sandra and Cater-Steel, Aileen (2007) IT culture: its impact on communication and work relationships in business. International Journal of Intercultural Information Management, 1 (1). pp. 85-107. ISSN 1750-0028

Cater-Steel, Aileen (2007) ITIL adoption in Australia: 2 years of itSMFA surveys and case studies. In: itSMF Australia 10th National Conference and Expo, 13-15 Aug 2007, Melbourne.

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2007) itSMF Australia 2006 Conference: summary of ITIL adoption survey responses. Technical Report. University of Southern Queensland , Toowoomba, Australia. [Report]

Gururajan, Raj and Hafeez-Baig, Abdul and Kerr, Don (2007) Reactions and perceptions of healthcare professional towards wireless devices in healthcare environment in the developing world: a case of Pakistan. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Armstrong, Bruce and Fogarty, Gerard J. and Dingsdag, Don (2007) Scales measuring characteristics of small businesses information systems. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Sparling, Lynn and Cater-Steel, Aileen and Toleman, Mark (2007) SME adoption of e-Commerce in the Central Okanagan region of Canada. In: ACIS 2007: 18th Australasian Conference on Information Systems:The 3 Rs: Research, Relevance and Rigour - Coming of Age, 5-7 Dec 2007, Toowoomba, Australia.

Cater-Steel, Aileen and Toleman, Mark (2007) The role of universities in IT service management education. In: 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises (PACIS 2007), 3-6 July 2007, Auckland, NZ.

2006

Cater-Steel, Aileen (2006) Ann Moffatt: succeeding in a man's world. Information Age, June/J. pp. 32-36. ISSN 1324-5945

Cater-Steel, Aileen and Tan, Wui-Gee and Toleman, Mark (2006) Challenge of adopting multiple process improvement frameworks. In: 14th European Conference on Information Systems (ECIS 2006), 12-14 June 2006, Goteborg, Sweden.

Cater-Steel, Aileen and Grist, Shelly (2006) e-Commerce definition dilemma. In: Encyclopedia of developing regional communities with information and communication technology. Information Science Reference (IGI Global), Hershey, PA, United States, pp. 152-158. ISBN 1-59140-575-0

Cater-Steel, Aileen and Toleman, Mark (2006) Exploring national culture in software development practices. In: European Systems and Software Process Improvement and Innovation 2006 (EuroSPI 2006), 11-13 Oct 2006, Joensuu, Finland.

Roberts, Dave and Cater-Steel, Aileen and Toleman, Mark (2006) Factors influencing the decisions of SMEs to purchase software package upgrades. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, Australia.

Cater-Steel, Aileen and Toleman, Mark and Kissell, Brian and Chown, Rob (2006) ICT governance - radical restructure. In: 2006 IT Governance International Conference, 13-15 Nov 2006, Auckland, New Zealand.

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2006) Process improvement for small firms: an evaluation of the RAPID assessment-based method. Information and Software Technology, 48 (5). pp. 323-334. ISSN 0950-5849

Cater-Steel, Aileen and Rout, Terry and Toleman, Mark (2006) Short and long-term impacts of SPI in small software firms. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, South Australia.

Cater-Steel, Aileen and Rout, Terry (2006) SPI assessment retrospective: evaluating long-term benefits for small firms. In: 6th International SPICE Conference: Software Process Improvement and Capability Determination, 3-5 May 2006, Luxembourg.

Cater-Steel, Aileen (2006) Subscribing to the infrastructure library. Information Age, 1 Marc. pp. 43-48. ISSN 1324-5945

Cater-Steel, Aileen and Toleman, Mark and Tan, Wui-Gee (2006) Transforming IT service management - the ITIL impact. In: ACIS 2006: 17th Australasian Conference on Information Systems: Thought, Leadership in IS, 6-8 Dec 2006, Adelaide, South Australia.

2005

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2005) Addressing the challenges of replications of surveys in software engineering research. In: ISESE 2005: on Empirical Software Engineering, 17-18 Nov 2005, Noosa Heads, Australia.

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2005) An evaluation of the RAPID assessment-based process improvement method for small firms. In: EASE 2005: 9th International Conference on Evaluation and Assessment in Software Engineering, 11-13 April 2005, Keele, United Kingdom.

Cater-Steel, Aileen and Tan, Wui-Gee (2005) Implementation of IT infrastructure library (ITIL) in Australia: progress and success factors. In: 2005 IT Governance International Conference, 14-16 Nov 2005, Auckland, New Zealand.

Cater-Steel, Aileen and Tan, Wui-Gee (2005) itSMF Australia 2005 Conference: Summary of ITIL Adoption Survey Responses. Technical Report. University of Southern Queensland , Toowoomba, Australia. [Report]

2004

Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2004) After the assessment: actions and reactions of 22 small Australian firms. In: 4th International SPICE Conference on Process Assessment and Improvement—SPICE 2004, 28-29 April 2004, Lisbon, Portugal.

Cater-Steel, Aileen (2004) An evaluation of software development practice and assessment-based process improvement in small software development firms. [Thesis (PhD/Research)]

Genrich, Rohan and Roberts, Dave and Cater-Steel, Aileen and Low, Ee Kuan (2004) Connecting with the Y Generation: an analysis of factors associated with the academic performance of foundation IS students. In: 2004 Informing Science + Information Technology Education Joint Conference (InSITE 2004), 25-28 June 2004, Rockhampton, Queensland.

Cater-Steel, Aileen (2004) Low-rigour, rapid software process assessments for small software development firms. In: 15th Australian Software Engineering Conference (ASWEC 2004), 13-16 April 2004, Melbourne, Australia.

Cater-Steel, Aileen and Grist, Shelly (2004) Steps to internet adoption success: a study of four small regional organisations. Australasian Journal of Information Systems, 11 (2). pp. 37-45. ISSN 1449-8618

2003

Grist, Shelly and Cater-Steel, Aileen (2003) E-commerce for small regional firms: experience of four recent adopters. In: 5th International Conference on Information Technology in Regional Areas (ITiRA 2003), 15-17 December 2003, Caloundra, Australia.

Cormack, Sandra and Cater-Steel, Aileen (2003) Prescription to remedy the IT-business relationship. In: Socio-technical and human cognition elements of information systems. IGI Publishing (IGI Global), Hershey, PA, United States, pp. 181-202. ISBN 1591401046

2002

Cater-Steel, Aileen (2002) Process capability assessments in small development firms. In: 6th IASTED International Conference on Software Engineering and Applications, 4-6 Nov 2002, Cambridge, MA.

Cater-Steel, Aileen (2002) Software process evaluation: experience report. Electronic Journal of Information Systems Evaluation, 5 (2).

Cormack, Sandra and Cater-Steel, Aileen and Nord, Jeretta Horn and Nord, G. Daryl (2002) The IT-business partnership: exploring a troubled relationship. In: ISOneWorld Conference, 4-5 April 2002, Las Vegas, Nevada, United States.

2001

Cater-Steel, Aileen (2001) Process improvement in four small software companies. In: 13th Australian Software Engineering Conference (ASWEC 2001), 26-28 August 2001, Canberra, Australia.

Cormack, Sandra and Cater-Steel, Aileen and Nord, Jeretta Horn and Nord, G. Daryl (2001) Propeller heads - handle with care: improving the IT-business relationship through cultural awareness. In: BITWorld Conference 2001, 4-6 Jun 2001, Cairo, Egypt.

Cormack, Sandra and Cater-Steel, Aileen and Nord, Jeretta Horn and Nord, G. Daryl (2001) Resolving the troubled IT-business relationship from a cultural perspective. In: ACIS 2001:12th Australasian Conference on Information Systems, 3-7 Dec 2001, Coffs Harbour, NSW, Australia.

2000

Cater-Steel, Aileen (2000) COTS developers lead best practice adoption. In: 12th Australian Software Engineering Conference (ASWEC 2000), 28-30 April 2000, Canberra, Australia.

Cater-Steel, Aileen and Ah-Fock, Stephano (2000) Reuse: can it deliver competitive performance? In: ACIS 2000: 11th Australasian Conference on Information Systems, Dec 2000, QUT, Brisbane, Australia.

Cater-Steel, Aileen (2000) Software process evaluation: experience report from down under. In: 7th European Conference on Information Technology Evaluation (ECITE 2000), Sep 2000, Dublin, Ireland.

Low, Ee Kuan and Cavaye, Angele and Cater-Steel, Aileen (2000) System development in the new millennium: an Australian perspective on OO adoption. In: ACIS 2000: 11th Australasian Conference on Information Systems, Dec 2000, QUT, Brisbane, Australia.

1998

Cater-Steel, Aileen and Fitzgerald, Edmond P. (1998) Australian software developers embrace quality Assurance Certification. In: 6th Annual International Conference on Software Quality Management, SQM '98: Quality Improvement Issues, 6-8 April 1998, Amsterdam, The Netherlands.

Cater-Steel, Aileen and Fitzgerald, Edmond P. (1998) Higher CMM levels attained by QA certified software developers. In: International Software Process Improvement, Research and Education Conference (INSPIRE '98), Sept 1998, London, U.K..

1996

Cater-Steel, Aileen and Fitzgerald, Edmond P. (1996) The impact of quality assurance certification on Australian software developers. In: ACIS 1996: 7th Australasian Conference on Information Systems, 1996, Hobart, Australia.

1995

Fitzgerald, Edmond P. and Cater-Steel, Aileen (1995) Champagne training on a beer budget. Communications of the ACM, 38 (7). pp. 49-60. ISSN 0001-0782

This list was generated on Fri Dec 6 23:46:41 2019 AEST.