Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Cater-Steel, Aileen and Toleman, Mark
ORCID: https://orcid.org/0000-0002-0535-8103 and Behari, Suren and Rajaeian, Mohammad Mehdi
(2020)
Development and evaluation of a software-mediated process assessment method for IT service management.
Information & Management, 57 (4):103213.
ISSN 0378-7206
Behari, Suren and Cater-Steel, Aileen and Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Soar, Jeffrey
ORCID: https://orcid.org/0000-0002-4964-7556
(2018)
Interpretation and reporting of process capability results: focus on improvement.
In: 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018), 9-10 Oct 2018, Thessaloniki, Greece.
Behari, Suren (2018) IT service management: process capability, process performance, and business performance. [Thesis (PhD/Research)]
Behari, Suren and Cater-Steel, Aileen and Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Soar, Jeffrey
ORCID: https://orcid.org/0000-0002-4964-7556
(2016)
A measurement model to link process operational measures to risks associated with attainment of business critical success factors.
In: 6th International Engaged Management Scholarship Conference (EMS 2016), 8-11 Sept 2016, Paris, France.
Behari, Suren and Cater-Steel, Aileen and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556
(2016)
Data science and big data analytics in financial services:
a case study.
In:
Handbook of research on driving competitive advantage through sustainable, lean, and disruptive innovation.
Advances in Business Strategy.
Business Science Reference (IGI Global), Hershey, PA, united States, pp. 396-423.
ISBN 9781522501350
Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Cater-Steel, Aileen and Toleman, Mark
ORCID: https://orcid.org/0000-0002-0535-8103 and Rout, Terry and Behari, Suren
(2016)
The issue of reliability in software mediated process assessments.
In: Software Process Improvement and Capability Determination
16th International Conference, SPICE 2016, 9-10 June 2016, Dublin, Ireland.