Items where Author is "Behari, Suren"

2020

Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Cater-Steel, Aileen and Toleman, Mark and Behari, Suren and Rajaeian, Mohammad Mehdi (2020) Development and evaluation of a software-mediated process assessment method for IT service management. Information & Management, 57 (4):103213. ISSN 0378-7206

2018

Behari, Suren and Cater-Steel, Aileen and Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556 (2018) Interpretation and reporting of process capability results: focus on improvement. In: 18th International Conference on Software Process Improvement and Capability Determination (SPICE 2018), 9-10 Oct 2018, Thessaloniki, Greece.

Behari, Suren (2018) IT service management: process capability, process performance, and business performance. [Thesis (PhD/Research)]

2016

Behari, Suren and Cater-Steel, Aileen and Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556 (2016) A measurement model to link process operational measures to risks associated with attainment of business critical success factors. In: 6th International Engaged Management Scholarship Conference (EMS 2016), 8-11 Sept 2016, Paris, France.

Behari, Suren and Cater-Steel, Aileen and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556 (2016) Data science and big data analytics in financial services: a case study. In: Handbook of research on driving competitive advantage through sustainable, lean, and disruptive innovation. Advances in Business Strategy. Business Science Reference (IGI Global), Hershey, PA, united States, pp. 396-423. ISBN 9781522501350

Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry and Behari, Suren (2016) The issue of reliability in software mediated process assessments. In: Software Process Improvement and Capability Determination 16th International Conference, SPICE 2016, 9-10 June 2016, Dublin, Ireland.