Data quality and work alignment: do IT professionals think differently?

Al-Hakim, Latif and Xu, Hongjiang (2005) Data quality and work alignment: do IT professionals think differently? In: Issues of human computer interaction. IRM Press (IGI Global), Hershey, PA, United States, pp. 291-320. ISBN 1-59140-191-7


Organisational decision-makers have experienced the adverse effects of decisions based on information of inferior quality. Millions of dollars have been spent on information systems to improve data quality (DQ) as well as the skills and capacity of IT professionals. It is an important issue that the IT professionals align their work within the expectation of the organisation's vision. This chapter provides some theoretical background to DQ and establishes a link between DQ, performance-importance analysis and work alignment. Four case studies are presented to support the theory developed in this chapter and to answer the question as to whether the IT professionals consider DQ issues differently from other information users.

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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Chapter 15. Permanent restricted access to paper due to publisher copyright restrictions. See the Website location above for details.
Faculty/School / Institute/Centre: Current - USQ Other
Faculty/School / Institute/Centre: Current - USQ Other
Date Deposited: 30 Nov 2007 11:35
Last Modified: 21 Sep 2016 01:18
Uncontrolled Keywords: data quality; end users; interpersonal communication; organisational needs
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080602 Computer-Human Interaction
?? 804 ??
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
20 Language, Communication and Culture > 2001 Communication and Media Studies > 200105 Organisational, Interpersonal and Intercultural Communication
Socio-Economic Objectives (2008): B Economic Development > 89 Information and Communication Services > 8902 Computer Software and Services > 890205 Information Processing Services (incl. Data Entry and Capture)

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