Strategic quality management and financial performance indicators

Chapman, Ross L. and Murray, Peter Charles and Mellor, Robert (1997) Strategic quality management and financial performance indicators. International Journal of Quality and Reliability Management, 14 (4). pp. 432-448. ISSN 0265-671X


Despite the increasing international evidence that has identified quality of product and service and a culture of continuous improvement to be essential for long-term competitive advantage, many Australian firms apparently remain unconvinced of the substantial gains available through a focused commitment to quality and continuous improvement. Anecdotal evidence and limited previous research suggest that this is at least partly due to the often touted cost barrier and the failure of firms to integrate quality improvement developments with their strategic planning activities. Discusses specific outcomes of a survey of medium-sized manufacturing and service firms in Australia. Categorizes questions relating to strategic aspects of quality and continuous improvement into five major indicator groups, related to their commitment to the integration of quality and strategic planning initiatives. Compares mean scores for these indicators to standard financial performance and productivity measures, to test the hypothesis that there is a definite link between a firm's commitment to quality improvement and its financial and marketplace performance. Also compares individual question responses relating to continuous improvement and strategic planning to selected performance indicators in an attempt to identify quality-improvement activities which may have a particularly influential impact on performance.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Author version not held. *Please note that Peter Charles Murray and Peter A. Murray are the same person.*
Faculty/School / Institute/Centre: Historic - Faculty of Business - Department of Management and Organisational Behaviour
Date Deposited: 14 Dec 2010 09:52
Last Modified: 01 Feb 2018 02:42
Uncontrolled Keywords: Kaizen; productivity; quality management; strategic planning
Fields of Research : 15 Commerce, Management, Tourism and Services > 1502 Banking, Finance and Investment > 150202 Financial Econometrics
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150399 Business and Management not elsewhere classified
Socio-Economic Objective: B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management

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