Challenges for implementing wireless hand-held technology in health care: views from selected Queensland nurses

Gururajan, Raj and Moloney, Clint and Soar, Jeffrey (2005) Challenges for implementing wireless hand-held technology in health care: views from selected Queensland nurses. Journal of Telemedicine and Telecare, 11 (Supple). pp. 37-38. ISSN 1357-633X


Many health-care providers in Australia are exploring the use of wireless technology to improve service delivery. It appears that the solutions so far have been dictated by the hardware vendors and that the business case is yet to drive the implementations. A focus group discussion was facilitated with eight senior management staff involved in health care in Western Australia. This resulted in a set of challenges, which were used to invite opinions from nursing staff in Queensland. A total of 31 interviews were conducted. The analysis returned a set of 63 themes, which were grouped. These groupings reflected the challenges as lack of user-friendly applications, unreliable technology, substandard testing, shortage of staff, concerns for security, reliance on technology, existing problems, work schedule, training, outdated health policy, coverage of wireless links, confidentiality and lack of awareness. The interviews clearly indicated the need for training and awareness procedures. The present study provides some of the information necessary to realize an enterprise-wide implementation of wireless technology.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Publisher's copy provided by the publisher for display.
Faculty / Department / School: Historic - Faculty of Business - Department of Information Systems
Date Deposited: 11 Oct 2007 00:30
Last Modified: 13 Jun 2016 00:32
Uncontrolled Keywords: wireless technology; mobile technology; mobile devices; healthcare; health care; nurses; nursing; Queensland
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111709 Health Care Administration
10 Technology > 1005 Communications Technologies > 100510 Wireless Communications
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
Identification Number or DOI: 10.1258/135763305775124849

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