A review of IT outsourcing trends in 2005: an Australian study

Lane, Michael S. and Van der Vyver, Glen (2005) A review of IT outsourcing trends in 2005: an Australian study. In: 9th Pacific Asia Conference on Information Systems (PACIS 2005), 7-10 July 2005, Bangkok, Thailand.

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IT outsourcing is a well established business practice but is still challenging for
organisations due to the difficulty in managing the complexity of ICT and the relationship
between the client organisation and the outsourcing vendor. There has been a lack of large
scale studies on IT outsourcing which focused on the Australian context and considered a
range of organisations including SMEs. This paper reports on the current state of play of IT
outsourcing in Australia for small, medium and large organisations. The findings of the
quantitative survey show that IT outsourcing is a relatively well established practice in a
number of industry sectors which have been traditionally reliant on IT/ICT. Organisations
are quite selective about what IT functions are outsourced and how much of their total IT
budget is spent on IT outsourcing. The findings show that majority of organisations are
involved in partnership type relationships with their outsourcing vendors and that many of
the relationships are well established. Finally, the findings suggest that a partnership type
relationship is a strong indicator of the overall success of an IT outsourcing relationship.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Authors retain copyright.
Faculty / Department / School: Historic - Faculty of Business - Department of Information Systems
Date Deposited: 11 Oct 2007 00:30
Last Modified: 27 Sep 2013 00:07
Uncontrolled Keywords: IT outsourcing, partnership style relationship, transaction style relationship, selective IT outsourcing, IT functions, SMEs, Australia, Australian
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080610 Information Systems Organisation
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
URI: http://eprints.usq.edu.au/id/eprint/855

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