Actions and results from the Queensland Health 'Better Workplaces' staff opinion survey

Jury, Ceri and Goh, Hong Eng and Olsen, Shaney P. and Elston, Jan and Phillips, Jan (2009) Actions and results from the Queensland Health 'Better Workplaces' staff opinion survey. Australian Health Review, 33 (3). pp. 371-376. ISSN 0156-5788


In April 2006, the Workplace Culture and Leadership
Centre (the Centre) from Queensland Health launched the “Better Workplaces” initiative. The objective was to improve workplace culture and increase the capabilities of its leaders. A comprehensive program of leadership development complemented the workplace culture improvement strategy. As part of the initiative, the Centre launched a series of staff opinion surveys to monitor workplace culture improvement over time. To ensure the survey process was action oriented, the Workplace Culture Team developed a companion process ensuring the results were acted upon and tangible improvements were realised.
This resulted in a comprehensive and robust process involving the development and implementation of action plans in every district and division in Queensland Health. ...Given that the key objectives of the “Better Workplaces”
staff opinion survey initiative were to
listen to staff and develop and drive action plans
with each district and division in order to create a
climate of trust, respect and innovation, it could
be said that to date the initiative has been a
success. The second survey cycle results indicate
improvement in all areas measured by the survey.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Awaiting Author's Accepted Version which may be deposited in accordance with the copyright policy of the publisher. Permanent restricted access to Published version due to publisher copyright restrictions.
Faculty / Department / School: Historic - Faculty of Sciences - Department of Psychology
Date Deposited: 03 Sep 2010 12:22
Last Modified: 03 Jul 2013 00:00
Uncontrolled Keywords: workplace culture; staff survey; action planning
Fields of Research : 17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
17 Psychology and Cognitive Sciences > 1701 Psychology > 170106 Health, Clinical and Counselling Psychology
Socio-Economic Objective: C Society > 92 Health > 9299 Other Health > 929999 Health not elsewhere classified
E Expanding Knowledge > 97 Expanding Knowledge > 970117 Expanding Knowledge in Psychology and Cognitive Sciences
Identification Number or DOI: 10.1071/AH090371

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