Decision support for competent and expert firefighters

Perry, Nathan and Wiggins, Mark and Childs, Merilyn and Fogarty, Gerard (2009) Decision support for competent and expert firefighters. In: 8th Industrial and Organisational Psychology Conference (IOP 2009): Meeting the Future: Promoting Sustainable Organisational Growth, 25-28 Jun 2009, Sydney, Australia.

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Decision support systems have been proposed as a mechanism through which operator performance can be improved. However, before such systems can be implemented, the interaction between the system and the user needs to be understood. The current study investigated competent and expert firefighters' interaction with three levels of decision support system interfaces, one full processing interface, and two levels of reduced processing interfaces. The results revealed that competent firefighters accessed significantly more feature displays and made significantly more recursions of feature displays than expert fire fighters when using the Full processing DSS interface. However, this difference was not evident when participants used the reduced processing interfaces. Expert firefighters made more accurate decisions than competent firefighters,
possibly due to the acquisition of features that were more
relevant to the decision task. Therefore, mechanisms may be needed to ensure that competent operators process relevant information when making decisions.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: © Australian Psychological Society 2009. Permanent restricted access to published version due to publisher copyright policy.
Faculty/School / Institute/Centre: Historic - Faculty of Sciences - Department of Psychology (Up to 30 Jun 2013)
Faculty/School / Institute/Centre: Historic - Faculty of Sciences - Department of Psychology (Up to 30 Jun 2013)
Date Deposited: 02 Sep 2010 01:43
Last Modified: 20 Jul 2021 05:57
Uncontrolled Keywords: decision support systems; decision making; fire-fighting
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080605 Decision Support and Group Support Systems
17 Psychology and Cognitive Sciences > 1702 Cognitive Sciences > 170202 Decision Making
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150311 Organisational Behaviour
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460902 Decision support and group support systems
52 PSYCHOLOGY > 5204 Cognitive and computational psychology > 520402 Decision making
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350710 Organisational behaviour
Socio-Economic Objectives (2008): E Expanding Knowledge > 97 Expanding Knowledge > 970117 Expanding Knowledge in Psychology and Cognitive Sciences

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