Mature aged job seekers' experiences of Centrelink and Job Network Services in an Australian regional centre

Kossen, Chris and Hammer, Sara (2010) Mature aged job seekers' experiences of Centrelink and Job Network Services in an Australian regional centre. Australian Journal of Career Development, 19 (1). pp. 45-53. ISSN 1038-4162

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Unemployment may be considered a normal, if not likely, experience of a person's lifelong career. This paper is based on a primary, qualitative study that focused on the way mature aged unemployed citizens experience government unemployment and employment agencies: Centrelink and the Job Network in a large regional city. It contributes to existing research that examines the experiences of particular unemployed groups as they negotiate their journey through these systems. Three themes emerged from the research, which was based on multiple in-depth interviews of 21 participants: the first focused on participants' experiences of disregard, disrespect and discrimination; the second related to the restrictiveness of job information, and; the third to inappropriate job matching and inadequate employability training. We conclude that the experience of our participants supports criticisms made in other research about the restrictiveness and inadequacy of Job Network services, particularly for disadvantaged jobseekers.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to published version due to publisher copyright policy.
Faculty / Department / School: Historic - Learning and Teaching Support Unit
Date Deposited: 12 Jul 2010 05:44
Last Modified: 16 Feb 2015 04:53
Uncontrolled Keywords: unemployment; mature-aged; jobseekers; Centrelink; job network; age discrimination
Fields of Research : 16 Studies in Human Society > 1605 Policy and Administration > 160512 Social Policy
22 Philosophy and Religious Studies > 2201 Applied Ethics > 220104 Human Rights and Justice Issues
16 Studies in Human Society > 1608 Sociology > 160801 Applied Sociology, Program Evaluation and Social Impact Assessment
Socio-Economic Objective: C Society > 94 Law, Politics and Community Services > 9401 Community Service (excl. Work) > 940109 Employment Services

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