Exploring user satisfaction with information systems in a regional small business context

Fogarty, Gerard J. and Armstrong, Bruce and Dimbleby, Julian and Dingsdag, Don (2003) Exploring user satisfaction with information systems in a regional small business context. In: ACIS 2003: 14th Australasian Conference on Information Systems: Delivering IT and Business Value in Networked Environments, 26-28 Nov 2003, Perth, Australia.

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In 1996 Seddon and Kiew undertook a partial test of DeLone and McLean's (1992) model of Information
Systems (IS) success in small business, albeit with some changes to the underlying theoretical assumptions. This
paper reports the findings of a study that used the model proposed by Seddon and Kiew as the basis for a survey
of small businesses on the Mid North Coast Region of New South Wales in Australia. The path model provided
a good fit to the data and accounted for 42 percent of the variance in perceived system usefulness and 67 percent
of the variance in user satisfaction. Implications for IS success in small business operations are discussed.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: This is the authors' version. Authors retain their copyright in the paper. The Australasian Conference on Information Systems, incorporated through the Australian Computer Society, as publisher of the Proceedings, will claim copyright in the collection.
Faculty / Department / School: Historic - Faculty of Sciences - Department of Psychology
Date Deposited: 14 May 2010 06:51
Last Modified: 02 Jul 2013 23:52
Uncontrolled Keywords: Information Quality, Information System Success, Path Analysis, Small Business, Structural Equation Modelling, System Importance; System Usage Characteristics, System Usefulness; UIS; User Information Satisfaction, User Satisfaction
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080603 Conceptual Modelling
Socio-Economic Objective: B Economic Development > 89 Information and Communication Services > 8902 Computer Software and Services > 890201 Application Software Packages (excl. Computer Games)
URI: http://eprints.usq.edu.au/id/eprint/7893

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