Information quality function deployment

Al-Hakim, Latif (2004) Information quality function deployment. In: 9th International Conference on Information Quality (ICIQ-2004), 5-7 Nov 2004, Cambridge, Massachusetts, USA.

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This research maps the information quality (IQ) process and finds that the control constituent of the process comprises two types of factors: IQ dimensions and IQ indicators. The later forms an information performance measure known as ‘information orientation’ that measures the capability of an organisation to effectively manage and use information. It stressed that the consistency between the two types of factors will improve the IQ function. Based on a case study from the healthcare industry, the research employs a modified quality function deployment (QFD) procedure in an attempt to match IQ dimensions with the IQ indicators in order to identify the most important factors affecting the IQ function deployment. The research is in its initial stage and may include subjective results. However, the methodology used could be further enhanced for more impartial outcomes.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Authors retain copyright.
Faculty / Department / School: Historic - Faculty of Business - Department of Management and Organisational Behaviour
Date Deposited: 03 May 2010 05:50
Last Modified: 02 Jul 2013 23:48
Uncontrolled Keywords: information quality, information orientation, quality function deployment; QFD
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)

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