Preface to [Challenges of managing information quality in service organizations]

Al-Hakim, Latif (2007) Preface to [Challenges of managing information quality in service organizations]. In: Challenges of managing information quality in service organizations. Information Quality Management. Idea Group Publishing (IGI Global), Hershey, PA, United States, ix-xxii. ISBN 1-59904-420-X


There have been three major interrelated trends in global markets over the last three decades that have brought the concept of information quality (IQ) to the forefront of management attention. These trends are as follows:

Innovation: The current era is associated with widespread and successive waves of technology-driven innovations in information and communication technologies (lCT). Technologies such as the Internet, electronic commerce, World Wide Web (www) and mobile commerce bring with them ubiquitous connectivity, real-time access and overwhelming volumes of data and information.

Information economy: The world has experienced a transition from an industrial economy to an information economy. Data and information have become as much a strategic necessity for an organisation's well being and future success as oxygen is to human life (Eckerson, 2002). Almost every activity in which an enterprise engages requires data. Data are the critical inputs into almost alJ strategic and operational decisions ofan enterprise (Eckerson, 2002; Redman, 2001).

Mandatary requirements: Organisations realise that they must provide the quality information expected by their customers 'or run the risk of legislation that forces them to provide such quality' (English & Perez, 2003).

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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Preface. Permanent restricted access to paper due to publisher copyright restrictions. See the Website location above for details.
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 27 Jul 2011 01:26
Last Modified: 19 Sep 2016 01:32
Uncontrolled Keywords: e-business; e-commerce; world wide web; internet; quality information
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: B Economic Development > 89 Information and Communication Services > 8999 Other Information and Communication Services > 899999 Information and Communication Services not elsewhere classified

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