The role of administrative support staff in preparatory program delivery

Blatchford, Vicki and Brazier, Jodi and McQuade, Anne (2004) The role of administrative support staff in preparatory program delivery. Australian Journal of Adult Learning, 44 (3). pp. 413-426. ISSN 1443-1394


Administrative support staff are a primary point of contact
for preparatory students. As such they play important roles in advising, guiding, supporting and encouraging these students who can be highly vulnerable in a higher education environment that is often alien and potentially hostile to them. This paper considers the part that administrative support staffing front counter' service roles play in contributing to the persistence and performance of preparatory students, and the importance of effectively addressing the non-academic issues faced by these students to securing academic success.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: c. Adult Learning Australia Inc.
Faculty / Department / School: Historic - Faculty of Education
Date Deposited: 06 Mar 2010 10:44
Last Modified: 02 Jul 2013 23:41
Uncontrolled Keywords: school administration
Fields of Research : 13 Education > 1301 Education Systems > 130103 Higher Education
13 Education > 1303 Specialist Studies in Education > 130304 Educational Administration, Management and Leadership
Socio-Economic Objective: C Society > 93 Education and Training > 9304 School/Institution > 930401 Management and Leadership of Schools/Institutions

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