Significance of communication in emergency management

Ryan, Barbara ORCID: and Matheson, Amalia (2010) Significance of communication in emergency management. The Australian Journal of Emergency Management, 25 (1). pp. 54-57. ISSN 1324-1540

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Operational success in responding to an emergency might easily be measured in terms the number of lives and properties saved. Media images of fire fighters or State Emergency Services rescue boats in action during flood are evidence to the community, emergency managers and politicians that emergency agency resources are hard at work. Unfortunately, the effect of communication around the same emergency is hard to measure and such measurement not resourced. This may result in communication teams being starved of resources that can not easily be justified by emergency managers in terms of outcomes. Despite this, debriefing sessions often seem to be dominated by issues surrounding communication with the media and community.

This study was commissioned by the Emergency Media and Public Affairs Research and Development committee and investigates suspicions of practitioners that, while communication teams are small, communication is a large component of emergency management that can easily turn into an issue (Rekers, Delaney & Wilson 2008). It attempts to quantify the significance of communication to emergency management. It will undertake a content analysis of a sample of documents that have been produced in Australia as a result of emergency incident and emergency exercise debriefing sessions and reviews from 2003 to 2008 and will measure the number of recommendations specific to or relating to communications against the total number of recommendations.

The term ‘communications’ in this paper includes agency-community communication, community-agency communication, intra- and inter-agency communication and deals with messaging, channels and technology.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Deposited with permission of publisher (Attorney-General's Department) Paper also available from publisher's website:$file/Ryan+&+Matheson.pdf
Faculty/School / Institute/Centre: Historic - Faculty of Arts - No Department (Up to 30 Jun 2013)
Faculty/School / Institute/Centre: Historic - Faculty of Arts - No Department (Up to 30 Jun 2013)
Date Deposited: 16 Oct 2010 02:38
Last Modified: 24 Sep 2020 04:02
Uncontrolled Keywords: emergency; disaster; communication; community engagement; community education; warnings; content review; debrief
Fields of Research (2008): 20 Language, Communication and Culture > 2001 Communication and Media Studies > 200105 Organisational, Interpersonal and Intercultural Communication
Fields of Research (2020): 47 LANGUAGE, COMMUNICATION AND CULTURE > 4701 Communication and media studies > 470108 Organisational, interpersonal and intercultural communication
Socio-Economic Objectives (2008): C Society > 94 Law, Politics and Community Services > 9499 Other Law, Politics and Community Services > 949999 Law, Politics and Community Services not elsewhere classified

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