Application of value stream mapping in improving the service processes of a dental clinic

Nazemi, Shamsodin and Nooriafshar, Mehryar and Ghabool, Zahra (2009) Application of value stream mapping in improving the service processes of a dental clinic. In: India-USA Global Business and Networking Strategy Conference 2009, 12-14 Jun 2009, Chennai, India.

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The main purpose of this paper is to demonstrate how the time constraint can be successfully managed by eliminating, or at least reducing, the non value adding activities in a service process. For this purpose, the dental treatment section of a large dental clinic in a provincial city of Iran was selected. This research project focused on the use of the concepts of Lean Thinking by adapting them to suit a service type organisation.

The results indicated that the Lean Thinking approaches can be also, successfully, applied to service type industries. Recommendations to reduce the identified non value adding activities were made to the management. Finally, suggestions for further research in this area were also made.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: No evidence of copyright restrictions preventing deposit.
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 13 Dec 2010 11:43
Last Modified: 22 Oct 2014 00:43
Uncontrolled Keywords: waste; value stream mapping; lean manufacturing
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111711 Health Information Systems (incl. Surveillance)
Socio-Economic Objective: B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910404 Productivity (excl. Public Sector)

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