Do rumours contribute to knowledge management - and will we ever know?

Brown, Martyn and Cater-Steel, Aileen (2009) Do rumours contribute to knowledge management - and will we ever know? In: MCIS 2009: 4th Mediterranean Conference on Information Systems, 25-27 Sep 2009, Athens, Greece.

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Organisational rumour mongering and informal knowledge transfer share common characteristics. They both rely on informal social groups for communication. Uncertainty caused from changing environments leads to increased activity in both. The process of rumour mongering involves discussing content. Implicit in the informal knowledge transfer process is the same. Although they share characteristics, rumour and informal knowledge transfer are treated differently. The former is seen as negative and destructive while the latter is a positive influence. This paper reports on an empirical pilot study carried out at a university to see if organisational rumour contributes toward informal knowledge transfer. The discussion focuses on the challenges encountered and limitations of researching a sensitive area such as rumour.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Paper no. 62
Faculty / Department / School: Historic - Faculty of Business - School of Information Systems
Date Deposited: 12 Nov 2009 05:07
Last Modified: 10 Sep 2014 00:53
Uncontrolled Keywords: knowledge management; organisational rumour; survey
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
17 Psychology and Cognitive Sciences > 1701 Psychology > 170113 Social and Community Psychology
13 Education > 1303 Specialist Studies in Education > 130309 Learning Sciences
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970110 Expanding Knowledge in Technology

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