Developing strategic capability through a knowledge network communication work space

Ryan, Charmaine and Rhodes, Debbie and Millett, Bruce (2005) Developing strategic capability through a knowledge network communication work space. In: actKM Sixth Annual Conference 2005, 26-27 Oct 2005, Canberra, Australia.

PDF (Published Version)

Download (517kB)


The USQIndex – The Knowledge Network (USQ-KN) is designed to facilitate staff collaboration, knowledge integration and use through a common communication space both within and across university divisions. It utilises a logically central information and knowledge repository that reduces the opportunity for information and knowledge silos to develop and improves the management of access, search, and discovery. USQ-KN further offers knowledge workers the capability to work asynchronously or synchronously on tasks and projects, reduces the opportunity of having multiple working versions of the same work documents on individual desktops, reduces email attachment traffic, and has the potential to reduce time to task or project completion.

This paper focuses on USQ-KN’s pilot study within the Faculty of Business (FOB) which has operationalised the network as a communication space for the strategic management of the faculty. Eight key faculty decision points were identified and the communication space was developed around these decision points. The faculty’s resource centre was developed and ‘experts’ identified at each decision point to be the gatekeeper for the publication of resources to ensure the quality, relevance, timeliness, and security of the available resources.

Initial implementation of the pilot has been in the faculty’s administration department. An initial workshop of administration staff was conducted to introduce USQ-KN and to encourage staff ownership. The administration decision point was chosen as the initial implementation site and performance evaluation measures defined as current usage rates, intention to continue use, as well as interviews of users and/or intended users. Outcomes indicate that there is a favourable perception of the benefits of USQ-KN and an ongoing intention to continued use.

Statistics for USQ ePrint 5844
Statistics for this ePrint Item
Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Authors retain copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, no part may be reproduced or re-used for any commercial purposes whatsoever without prior written permission of actKM. Enquires may be directed to: Webmaster email
Faculty/School / Institute/Centre: Historic - Faculty of Business - Department of Information Systems (Up to 31 Mar 2007)
Faculty/School / Institute/Centre: Historic - Faculty of Business - Department of Information Systems (Up to 31 Mar 2007)
Date Deposited: 07 Oct 2009 04:50
Last Modified: 12 Jun 2014 06:09
Uncontrolled Keywords: USQIndex; knowledge network; USQ-KN
Fields of Research (2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
13 Education > 1301 Education Systems > 130103 Higher Education
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3503 Business systems in context > 350302 Business information management (incl. records, knowledge and intelligence)
39 EDUCATION > 3903 Education systems > 390303 Higher education
46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460908 Information systems organisation and management
Socio-Economic Objectives (2008): E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences

Actions (login required)

View Item Archive Repository Staff Only