User experiences and a usability inspection of an electronic services environment for students

Toleman, Mark A. and Toleman, Jessica M. (1998) User experiences and a usability inspection of an electronic services environment for students. In: Australasian Computer-Human Interaction Conference (OzCHI 1998), 30 Nov-4 Dec 1998, Adelaide, Australia.

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In 1997 the Information Technology Services section of the University of Southern Queensland introduced USQConnect, an integrated graphical computing environment that allowed students to access electronic mail, USENET newsgroups and the Internet. The system was based on the Netscape suite of products and replaced similar text-based UNIX utilities and software. As a consequence of the change, many students perceived that several vital services were lost and there was much debate about the imposed change. In this paper we examine the debate and conduct a simple usability inspection of the new service. Issues raised underpin the need for a user-centred approach, and consideration of usability and Web design principles for the development of new systems.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Published version deposited in accordance with the copyright policy of the publisher. © 1998 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purpose or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.
Faculty / Department / School: Historic - Faculty of Sciences - Department of Maths and Computing
Date Deposited: 21 Jul 2010 21:18
Last Modified: 28 Oct 2013 02:46
Uncontrolled Keywords: user-centred design; usability inspection
Fields of Research : 08 Information and Computing Sciences > 0803 Computer Software > 080399 Computer Software not elsewhere classified
08 Information and Computing Sciences > 0806 Information Systems > 080602 Computer-Human Interaction
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
Identification Number or DOI: 10.1109/OZCHI.1998.732200

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