Emotional intelligence and tourist experience: a perspective article

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2019) Emotional intelligence and tourist experience: a perspective article. Tourism Review, 75 (1). pp. 52-55. ISSN 1660-5373


Abstract

Purpose: This paper aims to discuss how emotional intelligence can be incorporated into the tourism sector to enhance tourist experience. Design/methodology/approach: The paper reviews and synthetises current research on emotional intelligence and tourism research. Findings: Emotional intelligence is proposed to be incepted into the tourism context through its influence on the service encounter between tourism service representatives and tourists. Originality/value: The paper provides a fresh view on tourist experience and suggests applying emotional intelligence into the tourism context to enhance tourist experience.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 10 Aug 2022 23:27
Last Modified: 11 Aug 2022 00:55
Uncontrolled Keywords: Emotional intelligence; Service encounter; Tourism; Tourist experience
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350799 Strategy, management and organisational behaviour not elsewhere classified
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350699 Marketing not elsewhere classified
Identification Number or DOI: https://doi.org/10.1108/TR-06-2019-0243
URI: http://eprints.usq.edu.au/id/eprint/49871

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