Revisiting the job performance – burnout relationship

Prentice, Catherine ORCID: and Thaichon, Park (2019) Revisiting the job performance – burnout relationship. Journal of Hospitality Marketing and Management, 28 (7). pp. 807-832. ISSN 1936-8623


Employee burnout has been commonly acknowledged to influence job performance. Drawing on the conservation of resources and expectancy of motivation theories, the current study reinterprets this relationship and proposes that employee job performance is a precursor of burnout. The employee commitment concept is incorporated into the job performance–burnout relationship. The present study opted for sampling frontline employees working in the hospitality sector in the U.S.A. Customer-contact employees from several hotel resorts were approached to participate in the study, with permission from hotel management and assistance from respective human resource managers. Results support the study hypotheses and confirm that job performance is related to burnout, and employee commitment significantly mediates the performance → burnout relationship. This is the first study that challenges the performance–burnout relationship and introduces employee commitment in this analysis.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 09 Aug 2022 23:22
Last Modified: 10 Aug 2022 00:07
Uncontrolled Keywords: burnout; employee commitment; frontline employee; hospitality industry; Performance
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350799 Strategy, management and organisational behaviour not elsewhere classified
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350699 Marketing not elsewhere classified
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