Reverse relationship between reward, knowledge sharing and performance

Nguyen, Tuyet-Mai and Prentice, Catherine ORCID: (2022) Reverse relationship between reward, knowledge sharing and performance. Knowledge Management Research and Practice, 20 (4). pp. 516-527. ISSN 1477-8238


The study draws upon expectancy theory and proposes a reverse relationship between rewards, knowledge sharing, and job performance. Knowledge sharing behaviours including knowledge donation, collection, and lurking are modelled to intervene between this relationship. The study was conducted with employees who had used online knowledge platforms in organisations from three industries in Vietnam, namely, tele-communications, banking, and insurance. A pilot study was undertaken prior to the formal survey to ensure clarity and validity of the questionnaires. The results show that job performance was significantly related to knowledge donating and collecting but not related to lurking. Knowledge donating, collecting, and lurking also have a significant impact on intrinsic rewards respectively and that top management support moderates the effect of knowledge donating, knowledge collecting, and lurking on intrinsic rewards. The study extends expectancy theory into online knowledge sharing literature and suggest for optimising organisational resources and maximising knowledge sharing values.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 11 Aug 2022 00:57
Last Modified: 11 Aug 2022 00:57
Uncontrolled Keywords: employee response; job performance; Online knowledge sharing; online platforms; organisational support; reward
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350799 Strategy, management and organisational behaviour not elsewhere classified
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350699 Marketing not elsewhere classified
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