Systematic literature review on emotional intelligence and conflict management

Winardi, Michael Aswin and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Weaven, Scott (2022) Systematic literature review on emotional intelligence and conflict management. Journal of Global Scholars of Marketing Science, 32 (3). pp. 372-397. ISSN 2163-9159


Abstract

A systematic literature review of 29 emotional intelligence (EI) studies was performed, to examine where the studies were undertaken and what were the outcomes. The study further provides insights into what conflicts occur in organizations, what measurement tools have been employed to resolve conflicts, and to identify if EI has been utilized in conflict resolution. The results show that geography and culture were influential in solving conflicts and reflect the emotional intelligence of employees when responding to many types of organizational conflicts. There is also the suggestion that conflict management styles can help to resolve conflicts and that emotional intelligence can be a key means to resolving conflict. These findings allow us to develop a clearer picture of the current state of research within emotional intelligence and conflict management to propose future lines of research to complement the existing gaps in the field. Discussion highlights the practical implications and in conclusion, the limitations of this study are offered for researchers and practitioners.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 22 Jul 2022 04:33
Last Modified: 22 Jul 2022 04:33
Uncontrolled Keywords: Emotional Intelligence; Emotional Intelligence Model; Type of Conflict; Conflict Management Style
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350799 Strategy, management and organisational behaviour not elsewhere classified
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350699 Marketing not elsewhere classified
Socio-Economic Objectives (2020): 28 EXPANDING KNOWLEDGE > 2801 Expanding knowledge > 280106 Expanding knowledge in commerce, management, tourism and services
Identification Number or DOI: https://doi.org/10.1080/21639159.2020.1808847
URI: http://eprints.usq.edu.au/id/eprint/49830

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