Trustworthy artificial intelligence in the sharing economy-a systematic review and meta-analysis

Chen, Ying and Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 and Weaven, Scott and Hsiao, Aaron (2022) Trustworthy artificial intelligence in the sharing economy-a systematic review and meta-analysis. In: CAUTHE 2022: Conference Online: Shaping the Next Normal in Tourism, Hospitality and Events, 7 Feb - 9 Feb 2022, Brisbane, Australia.


Abstract

The sharing economy was greatly impacted by Covid-19. To survive and develop, it is important to identify factors that encourage customers to participate in the sharing economy. Trust is considered an antecedent factor in the sharing economy. Whereas artificial intelligence is a game changer in both car sharing and accommodation sharing. However, the empirical results are inconclusive on whether trust on the artificial intelligence can provide reasonable prediction of sharing behavior. This paper is aimed to evaluate the relationship between trust and artificial intelligence in the sharing economy, and identify whether trust on AI will drive to sharing behavior. 18 papers were selected from EBSHost, Proquest and google scholar after a systematic review. Then meta-analysis was conducted based on the selected papers. The preliminary results suggest that trust on artificial intelligence has positive effect in the sharing economy. This study both has theoretical implications and practical implications. It contributes to AI and the sharing economy literature by adding trust as an antecedent factor. It also enlightens practitioners to develop strategies related to trust and artificial intelligence.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Lecture)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 21 Jul 2022 03:49
Last Modified: 08 Aug 2022 04:49
Uncontrolled Keywords: sharing economy; artificial intelligence; car sharing; accommodation sharing
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350799 Strategy, management and organisational behaviour not elsewhere classified
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350699 Marketing not elsewhere classified
Socio-Economic Objectives (2020): 28 EXPANDING KNOWLEDGE > 2801 Expanding knowledge > 280106 Expanding knowledge in commerce, management, tourism and services
Identification Number or DOI: https://doi.org/10.3316/informit.413702193282132
URI: http://eprints.usq.edu.au/id/eprint/49826

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