Emotional Intelligence and Service Quality

Prentice, Catherine ORCID: https://orcid.org/0000-0002-7700-3889 (2022) Emotional Intelligence and Service Quality. In: Encyclopedia of Tourism Management and Marketing. Edward Elgar Publishing, United Kingdom. ISBN 9781800377486



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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Date Deposited: 11 Aug 2022 23:52
Last Modified: 11 Aug 2022 23:52
Uncontrolled Keywords: emotional intelligence; service quality
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350799 Strategy, management and organisational behaviour not elsewhere classified
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350699 Marketing not elsewhere classified
Identification Number or DOI: https://doi.org/10.4337/9781800377486.emotional.intelligence
URI: http://eprints.usq.edu.au/id/eprint/49823

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