'In automation we trust' - Australian air traffic controller perspectives of increasing automation in air traffic management

Langford, Kieran and Kille, Tarryn ORCID: https://orcid.org/0000-0002-4029-5865 and Lee, Seung-Yong and Zhang, Yahua ORCID: https://orcid.org/0000-0003-1522-3402 and Bates, Paul R. (2022) 'In automation we trust' - Australian air traffic controller perspectives of increasing automation in air traffic management. Transport Policy, 125. pp. 352-362. ISSN 0967-070X


Abstract

This study investigates the views of Australian Air Traffic Controllers (ATCOs) on increasing levels of automation in Air Traffic Managements Systems (ATMS). An online survey of current and former Australian ATCOs was conducted to identify what tools are considered useful and to what extent automation should be used within ATMS, as well as how increasing automation is expected to impact ATCOs situational awareness. The results highlighted that automation tools that supported and assisted the controller were more likely to be accepted by ATCOs. Automation tools that assumed/replaced the decision making and authority of the ATCO, had lower levels of acceptance by controllers. Increased automation (electronic strips) was considered to have both a positive and negative effect on ATCO situational awareness dependant on the type of role performed by the controller. When transitioning to systems with increased automation, the lack of system understanding/training, skill degradation and the changing role of controllers were considered the three biggest safety risks. By considering this research, the aviation industry can focus on the introduction of automation tools that can best assist ATCOs. Additionally, this study provides invaluable research from ATCOs to inform Air Navigation Service Providers (ANSPs) when implementing more automated ATMS.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Date Deposited: 12 Jul 2022 04:14
Last Modified: 17 Aug 2022 23:58
Uncontrolled Keywords: Air traffic management systems, Aviation automated systems, Air traffic controllers, Australia
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4608 Human-centred computing > 460806 Human-computer interaction
46 INFORMATION AND COMPUTING SCIENCES > 4602 Artificial intelligence > 460202 Autonomous agents and multiagent systems
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3509 Transportation, logistics and supply chains > 350901 Air transportation and freight services
Socio-Economic Objectives (2020): 27 TRANSPORT > 2701 Aerospace transport > 270103 Air safety and traffic management
Identification Number or DOI: https://doi.org/10.1016/j.tranpol.2022.07.001.
URI: http://eprints.usq.edu.au/id/eprint/49473

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