Exploring the student experience of online academic advising for large diverse cohorts

McGovern, Mary ORCID: https://orcid.org/0000-0003-0318-0775 and Crank, Russell and Green, Orie ORCID: https://orcid.org/0000-0002-5275-7182 (2021) Exploring the student experience of online academic advising for large diverse cohorts. In: 6th Students Transitions Achievement Retention & Success Conference (STARS 2021), 5 July - 9 July 2021, Online.


A pathway program at the USQ College (University of Southern Queensland) provides access to university for under-represented students. This program has a high intake of students, with the majority studying online. In 2018 a small team of academic advisors was established to explore options for an innovative and sustainable online solution to improve student academic success and transitions into pathway and undergraduate studies. With limited evidence of effective, online academic advising programs, the team developed their own multi-faceted online approach. This framework uses a sustainable tiered system that supports student self-efficacy, ranging from self-directed learning experiences that encourage agency in decision-making, to more targeted and tailored interventions based on students' needs. This approach is facilitated through an online environment called The Zone. This presentation explicates the experience of designing and embedding an online academic advising framework, reports data on the student experience and includes questions to facilitate discussion.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: Current - USQ College (8 Jun 2020 -)
Faculty/School / Institute/Centre: Current - USQ College (8 Jun 2020 -)
Date Deposited: 14 Jun 2022 01:55
Last Modified: 18 Jul 2022 05:26
Uncontrolled Keywords: Academic advising, diverse needs
Fields of Research (2020): 39 EDUCATION > 3999 Other Education > 399999 Other education not elsewhere classified
URI: http://eprints.usq.edu.au/id/eprint/48964

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