The development and implementation of a knowledge management system for the NDCG access line of business

Delisser, Anthony Ellis (2004) The development and implementation of a knowledge management system for the NDCG access line of business. [USQ Project]


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Today's commercial environment dictates the way companies must operate. In a
world where knowledge means success, an organisation must leverage as much
out of its knowledge assets as is possible. NDCG is no different. In an effort to
capture new knowledge, and to make the best possible use of their existing
knowledge assets, a knowledge management system has been developed and
implemented throughout the Access Line of Business.
This dissertation investigates the development and implementation of a
knowledge management system in the NDCG Access LOB, a business unit of
Telstra. This organisation was increasingly relying on a small group of technical
specialists to both create new knowledge, and share and distribute knowledge
throughout the organisation. This project developed the means of divesting a
large amount of the responsibility for sharing knowledge away from this central
group, and placed it with the general staff.
Improved work practices, designed at changing work cultures, and Intranet
technologies have been used to ensure knowledge is shared, and is not lost from
the section whenever there are staff movements. The project highlights the
possibilities that are achievable in this field, and the methods used to produce

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Item Type: USQ Project
Refereed: No
Item Status: Live Archive
Faculty / Department / School: Historic - Faculty of Engineering and Surveying - Department of Electrical, Electronic and Computer Engineering
Date Deposited: 11 Oct 2007 00:13
Last Modified: 02 Jul 2013 22:30
Uncontrolled Keywords: knowledge management system, Network Design and Construction Group (NDGC), Telstra, Access Line of Business
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management

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