Determinants and consequences of student satisfaction in Australian Universities: Evidence from QILT Surveys

Biswas, Kumar and Bose, Sudipta and Chang, Millicent and Shams, Syed ORCID: https://orcid.org/0000-0001-9209-0418 (2022) Determinants and consequences of student satisfaction in Australian Universities: Evidence from QILT Surveys. Accounting and Finance. pp. 1-30. ISSN 0810-5391


Abstract

We examine the determinants and consequences of student satisfaction, measured by satisfaction scores reported in the QILT surveys from 2012 to 2017. We find that university-level profitability determines overall student satisfaction, where a positive relationship exists between student satisfaction and university performance. This association is more pronounced for Group of Eight (Go8) universities and those with higher academic expenditure. These findings have important implications for higher education providers as the Australian Government is contemplating the use of QILT student satisfaction in allocating public funding for higher education.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Date Deposited: 21 Mar 2022 23:08
Last Modified: 21 Mar 2022 23:08
Uncontrolled Keywords: Australia; quality indicators for learning and teaching; student satisfaction; university performance
Fields of Research (2020): 39 EDUCATION > 3999 Other Education > 399999 Other education not elsewhere classified
Identification Number or DOI: https://doi.org/10.1111/acfi.12930
URI: http://eprints.usq.edu.au/id/eprint/47121

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