Lai, Ivan Ka-Wai and Mula, Joseph M. (2009) An analysis-form of soft systems methodology for information systems maintenance. In: Information systems research methods, epistemology, and applications. Information Science Reference (IGI Global), Hershey, PA. United States, pp. 197-209. ISBN 978-1-60566-040-0
Soft Systems Methodology (SSM) has been employed to increase the effectiveness of organizational requirement analysis in Information Systems (IS) development in recent years. Various forms of SSM for IS development have been developed and examined in different environments by different researchers. There appears to be little research or application that can be identified of the use of SSM in IS maintenance. The objective of this chapter is to develop a conceptual 'analysis-form' of SSM for IS maintenance, so that further research can be undertaken in the application of this conceptual model.
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