Maguire, Heather J. (1996) Technology, restructuring and the changing role of office support staff. In: 2nd South China International Business Symposium: Managing International Business in the Twenty First Century, 1996, China.
Successful organisations are increasingly becoming those with the 'information advantage'. The increasing recognition of the link between information and success has brought about a new focus on employees who process information. This paper reports an international study of one such group of workers ie secretaries and suggests a number of reasons why, at a time when demand for efficient office support staff is increasing, the supply of this type of employee is decreasing.
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