Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity?

Saratchandra, Minu ORCID: https://orcid.org/0000-0003-2929-3620 and Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 (2021) Can cloud-based knowledge management systems enable small & medium enterprises to achieve knowledge ambidexterity? In: 25th Pacific Asia Conference on Information Systems (PACIS 2021), 12 July - 14 July 2021, Dubai, United Arab Emirates.


Abstract

Knowledge ambidexterity, a simultaneous process of knowledge exploration and exploitation is a vital component for the survival of an organization in volatile business environments. Small and medium-sized enterprises (SMEs) often face obstacles in achieving ambidexterity and managing knowledge. To achieve knowledge ambidexterity and improve the SMEs capabilities, we propose an artefact called 'Knowledge Ambidexterity Framework' (KAF), which effectively utilizes Knowledge Management (KM) processes and the cloud platform. The KAF is underpinned by the theory of organizational ambidexterity to demonstrate how SMEs can explore and exploit knowledge simultaneously. This framework is operationalized using a cloud-based knowledge management system (KMS) powered by IBM Watson services. We adopt Design Science Research methodology to develop and evaluate the KAF. The initial KAF design is presented and its prototype KMS is built. Case study SMEs across different industries are recruited in India and UAE for the evaluation of the artefact.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Date Deposited: 13 Dec 2021 05:29
Last Modified: 11 Mar 2022 01:22
Uncontrolled Keywords: knowledge management; knowledge ambidexterity; small and medium enterprises; cloud computing
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460912 Knowledge and information management
URI: http://eprints.usq.edu.au/id/eprint/44494

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