From punctuation to equilibrium: A longitudinal assessment of enterprise systems user performance

Sedera, Darshana and Lokuge, Sachithra ORCID: (2019) From punctuation to equilibrium: A longitudinal assessment of enterprise systems user performance. In: Academy of Management Annual Meeting, 9 Aug - 13 Aug 209, Boston, USA.

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The advent of an enterprise system (ES) purports to enforce a dip in employees’ performance at the beginning due to a myriad of factors. Anecdotal commentary suggests that, over time, users could improve their performance. However, our understanding of the users’ lifecycle-wide performance still lacks scientific rigor and empirical evidence. As such, this study makes a longitudinal assessment that compares individual ES performance across the two main phases of the ES-lifecycle of different user types (i.e., operational, management and executive staff). While the overall observations support the tautology of users improving their ES performance over time, insightful observations are made using a survey of 465 respondents in relation to how different user groups go through the ES-lifecycle.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 03 Nov 2021 06:09
Last Modified: 15 Nov 2021 21:21
Uncontrolled Keywords: Enterprise systems; user performance; ES-life-cycle; life-cycle; employee performance
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080610 Information Systems Organisation
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460908 Information systems organisation and management

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