Models of management consulting: a survey

Erwee, Ronel and Malan, Renee (2009) Models of management consulting: a survey. In: Emerging trends and issues in management consulting: consulting as a Janus-faced reality. Research in Management Consulting (9). Information Age Publishing, Charlotte, NC. United States, pp. 41-62. ISBN 978-1-60752-051-1


Management consultants assume different roles in assisting their clients in making changes in their organizations. They utilize different models ranging from a relationship where the consultant diagnoses and prescribes an approach for the organization, to situations where the consultant assists the client in learning how to deal with organizational issues (Czerniawska, 1999). At the same time, it was also argued that consultant firms were biased toward a preferred model, which led to an initial polarization of firms during the 1980s (Czerniawska, 2002). In this study, the most popular types of management consulting models that consulting firms employ are identified, compared and contrasted regarding their application and related services. The aim of the study is to explore the extent to which whether management consultants tend to specialize in and apply the intervention strategies of a particular model or if they apply a variety of intervention strategies related to different models. Second, the different services related to these models are examined. In essence, the guiding question was the extent to which application of a specific model influences the services offered to a client. Third, the research attempts to uncover the assumptions that management consultants make regarding their client's ability to self-diagnose, communicate their needs to the consultant and engage in generating organizational
solutions. Finally, a survey was designed to identify consultants' fact-based or action-based models, their services and assumptions about clients.

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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Chapter 2. Permanent restricted access due to publisher copyright restrictions.
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 13 Oct 2008 06:34
Last Modified: 12 Sep 2016 00:59
Uncontrolled Keywords: management consulting models
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150305 Human Resources Management
Socio-Economic Objective: B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management

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