Mapping knowledge flows in virtual teams with SNA

Behrend, Frank D. and Erwee, Ronel (2009) Mapping knowledge flows in virtual teams with SNA. Journal of Knowledge Management, 13 (4). pp. 99-114. ISSN 1367-3270

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Purpose - The aim of the paper is to illustrate the use of Social Network Analysis (SNA) to map information and knowledge flow in six virtual project teams with members of diverse cultures in private and public sector companies in different sectors.
Methodology/approach - Due to the area of research, the authors supplemented the in-depth interviews with an embedded SNA questionnaire and two stage analysis.
Findings - The SNA findings demonstrated that network ties are useful predictors of how information and knowledge flows in virtual project teams and can be better indicators than formal project structures. assessment of participants’ prestige, activity and influence and their generic formal team functions, thus leadership, member and support roles.
Research limitations/implications – SNA does not yield information about causal factors, context or history of the team contributing to the current team relationships.
Practical implications - SNA as a method in this study delivers information on diverse members' influence, prestige and specific team member-related brokerage roles. It highlights what boundary-crossing knowledge sharing activities they engage in and maps the knowledge and information flows between members of the virtual project teams within the companies.
Originality/value of paper. The multi-method research design represents a sound approach to target knowledge management in virtual project environments in international contexts.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: Historic - Faculty of Business - School of Management and Marketing (1 Apr 2007 - 31 Dec 2010)
Faculty/School / Institute/Centre: Historic - Faculty of Business - School of Management and Marketing (1 Apr 2007 - 31 Dec 2010)
Date Deposited: 04 Aug 2009 02:55
Last Modified: 08 Mar 2015 23:01
Uncontrolled Keywords: knowledge management; social network analysis; virtual teams; project teams; SNA
Fields of Research (2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
16 Studies in Human Society > 1608 Sociology > 160807 Sociological Methodology and Research Methods
17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3503 Business systems in context > 350302 Business information management (incl. records, knowledge and intelligence)
44 HUMAN SOCIETY > 4410 Sociology > 441006 Sociological methodology and research methods
52 PSYCHOLOGY > 5201 Applied and developmental psychology > 520104 Industrial and organisational psychology (incl. human factors)
Socio-Economic Objectives (2008): C Society > 94 Law, Politics and Community Services > 9405 Work and Institutional Development > 940599 Work and Institutional Development not elsewhere classified
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