Evaluating the influences of stakeholder management on construction project quality

Heravitorbati, Amirhossein ORCID: https://orcid.org/0000-0003-2939-7745 and Coffey, Vaughan and Trigunarsyah, Bambang and Saghatforoush, Ehsan (2011) Evaluating the influences of stakeholder management on construction project quality. In: 1st International Construction Business & Management Symposium (ICBMS2011), 21-22 Sept 2011, Kuala Lumpur, Malaysia.

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The issue of ensuring that construction projects achieve high quality outcomes continues to be an important consideration for key project stakeholders. Although a lot of quality practices have been done within the industry, establishment and achievement of reasonable levels of quality in construction projects continues to be a problem. While some studies into the introduction and development of quality practices and stakeholder management in the construction industry have been undertaken separately, no major studies have so far been completed that examine in depth how quality management practices that specifically address stakeholders' perspectives of quality can be utilised to contribute to the ultimate constructed quality of projects.

This paper encompasses and summarizes a review of the literature related to previous research undertaken on quality within the industry, focuses on the benefits and shortcomings, together with examining the concept of integrating stakeholder perspectives of project quality for improvement of outcomes throughout the project lifecycle.

Findings discussed in this paper reveal a pressing need for investigation, development and testing of a framework to facilitate better implementation of quality management practices and thus achievement of better quality outcomes within the construction industry. The framework will incorporate and integrate the views of stakeholders on what constitutes final project quality to be utilised in developing better quality management planning and systems aimed ultimately at achieving better project quality delivery.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: No evidence of copyright restrictions preventing deposit of Accepted version.
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 10 Sep 2021 02:39
Last Modified: 10 Sep 2021 03:54
Uncontrolled Keywords: project quality, continuous improvement, stakeholder management, construction project
Fields of Research (2008): 12 Built Environment and Design > 1202 Building > 120201 Building Construction Management and Project Planning
Fields of Research (2020): 33 BUILT ENVIRONMENT AND DESIGN > 3302 Building > 330202 Building construction management and project planning
URI: http://eprints.usq.edu.au/id/eprint/43518

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