Validation of a computer user satisfaction questionnaire to measure IS success in small business

Armstrong, Bruce and Fogarty, Gerard J. and Dingsdag, Don and Dimbleby, Julian (2005) Validation of a computer user satisfaction questionnaire to measure IS success in small business. Journal of Research and Practice in Information Technology, 37 (1). pp. 27-42. ISSN 1443-458X

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[Abstract]: The determination of factors that influence success in small business information systems(IS)
is of obvious importance to the individuals running those businesses and to the regional
economies where the businesses are located. The first step in this process is to develop
models of interacting factors that contribute to success. Considerable progress has already
been made in this area. DeLone and McLean (1992), for example, identified six inter-related
factors that help to account for success. Their model has served as a platform for other
researchers in this area (e.g., Seddon & Kiew, 1996). A second important step in this process
is the development of well-validated instruments that can be used to measure the constructs
making up the models. Without such instruments, it is not possible to go beyond mere
speculation about possible contributors to small business IS success. The present study
reports on the factorial validation of an instrument that can be used to access assess core
constructs identified by previous researchers as predictors of success. The instrument also
also contains a two-item measure of user satisfaction, a variable that is commonly accepted as
a surrogate measure of IS success.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Reproduced in accordance with the copyright policy of the publisher.
Faculty / Department / School: Historic - Faculty of Sciences - Department of Psychology
Date Deposited: 11 Oct 2007 00:21
Last Modified: 02 Jul 2013 22:32
Uncontrolled Keywords: exploratory factor analysis (EFA), information quality, information system success, small business, system importance System Usage Characteristics; System Usefulness; UIS; User Information Satisfaction; User Satisfaction
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080602 Computer-Human Interaction
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150314 Small Business Management

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