Student feedback systems in higher education: a focused literature review and environmental scan

Alderman, Lyn ORCID: and Towers, Stephen and Bannah, Sylvia (2012) Student feedback systems in higher education: a focused literature review and environmental scan. Quality in Higher Education, 18 (3). pp. 261-280. ISSN 1353-8322


In recent times, higher education institutions have paid increasing attention to the views of students to obtain feedback on their experience of learning and teaching through internal surveys. This article reviews research in the field and reports on practices in other Australian universities. Findings demonstrate that while student feedback is valued and used by all Australian universities, survey practices are idiosyncratic and in the majority of cases, questionnaires lack validity and reliability; data are used inadequately or inappropriately; and they offer limited potential for cross-sector benchmarking. The study confirms the need for institutions to develop an overarching framework for evaluation in which a valid, reliable, multidimensional and useful student feedback survey constitutes just one part. Given external expectations and internal requirements to collect feedback from students on their experience of learning and teaching, the pursuit of sound evaluation practices will continue to be of interest at local, national and international levels.

Statistics for USQ ePrint 43351
Statistics for this ePrint Item
Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 18 Jan 2022 03:11
Last Modified: 18 Jan 2022 03:11
Uncontrolled Keywords: evaluation; higher education; pedagogy; quality; student feedback; surveys; teaching
Fields of Research (2008): 16 Studies in Human Society > 1607 Social Work > 160703 Social Program Evaluation
13 Education > 1301 Education Systems > 130103 Higher Education
Fields of Research (2020): 39 EDUCATION > 3902 Education policy, sociology and philosophy > 390201 Education policy
44 HUMAN SOCIETY > 4409 Social work > 440903 Social program evaluation
39 EDUCATION > 3903 Education systems > 390303 Higher education
Socio-Economic Objectives (2008): C Society > 93 Education and Training > 9301 Learner and Learning > 930103 Learner Development
Identification Number or DOI:

Actions (login required)

View Item Archive Repository Staff Only