Spoilt for choice: when user-system relationship becomes one-to-many

Sedera, Darshana and Lokuge, Sachithra ORCID: https://orcid.org/0000-0003-4558-687X and Salleh, Noor Akma Mohd and Moghavvemi, Sedigeh and Palekar, Shailesh (2016) Spoilt for choice: when user-system relationship becomes one-to-many. In: 37th International Conference on Information Systems (ICIS 2016), 11-14 Dec 2016, Dublin, Ireland.

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Abstract

Traditionally, a user would only use one system for a particular task, defining a one-to-one user-system relationship. However, the advances in technology are changing this fundamental premise. An emerging trend is the notion of one-to-many, where a user has a choice of multiple systems to complete the same task. This phenomenon purports to alter the current status quo of potentially many of the individual and group level theories, especially those on how users accept a system. The study engages in analytic induction. Therein, it employs the dual process theory to observe the acceptance journey of users, when they are presented with a choice of systems to complete the same task. The study identifies the importance of the emotional and rational facets of the dual process theory, while introducing compliance as a possible third facet. Finally, the study introduces 'complete agnosticism' as a novel notion that explains how one-to-many user-system relationships are facilitated.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: No evidence of copyright restrictions preventing deposit of Accepted Version.
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 18 Aug 2021 05:17
Last Modified: 19 Oct 2021 05:10
Uncontrolled Keywords: agnosticism; case studies; choice; dual process; mobile apps; technology acceptance model
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080607 Information Engineering and Theory
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460909 Information systems philosophy, research methods and theory
URI: http://eprints.usq.edu.au/id/eprint/43256

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