The clash of the Titans: CIO and LOB engagement in IT innovation

Lokuge, Sachithra ORCID: and Sedera, Darshana and Palekar, Shailesh (2020) The clash of the Titans: CIO and LOB engagement in IT innovation. In: Leadership, management, and adoption techniques for digital service innovation. IGI Publishing (IGI Global), United States, pp. 86-102. ISBN 9781799827993


The emergence of digital technologies provides organizations with affordable, easy-to-use, and easy-to-learn technologies that opens line-of-business (LOB) managers to participate in information technology-led innovations. Such participatory actions by the LOB-managers in information technology (IT) innovations at the department levels will lead the creation of new roles like the ?chief digital marketing officer.' While the overall outlook for innovation becomes positive through such expanding contributions of the LOB-managers, such additions will ignite new challenges. Especially, such roles and approaches will contest the traditional centralized technology management approaches. This chapter provides three engagement models on how the LOB-managers and chief information officers could interact harmoniously to enhance the quality of IT innovations led by LOB-managers.

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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to chapter + Front Matter in accordance with the copyright policy of the publisher.
Faculty/School / Institute/Centre: No Faculty
Faculty/School / Institute/Centre: No Faculty
Date Deposited: 07 Oct 2021 03:09
Last Modified: 20 Oct 2021 04:22
Uncontrolled Keywords: IT innovation, LOB-managers, CIO, digital technologies, engagement models, leadership, IT, digitization
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460908 Information systems organisation and management
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