Visualising the pandemic pivot: using evidence-based practice to capture and communicate an academic library’s COVID-19 response

Thorpe, Clare ORCID: https://orcid.org/0000-0002-0974-4087 and Howlett, Alisa (2021) Visualising the pandemic pivot: using evidence-based practice to capture and communicate an academic library’s COVID-19 response. Journal of the Australian Library and Information Association, 70 (3). pp. 313-321. ISSN 2475-0158

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Abstract

The COVID-19 pandemic required an agile and quick transformation of services in university libraries in the wake of government health directives. As an evidence-based library, engaging in the collection of evidence and reflective practice was a natural extension of the pandemic response. Once the critical response period had passed, staff at the University of Southern Queensland set about capturing the Library’s pandemic response within the wider context of society, government, and university activities in the form of a timeline. The timeline served to document actions taken in a time of crisis, recognise the staff workload involved, acknowledge the milestones achieved, and identify new performance measures to evaluate the impact of COVID-safe services This article offers a lived experience of how a university library can apply an evidence-based practice approach to inform decisions and drive improvements to service delivery. The timeline activity was not just about documenting what the Library did and when. It generated a source of evidence which has proved to be a useful tool in planning the return to campus activities and informing decision making about ‘COVID normal’ service models.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Published online: 23 June 2021. No evidence of copyright restrictions preventing deposit of Submitted Version.
Faculty/School / Institute/Centre: Current - Academic Division - Library
Faculty/School / Institute/Centre: Current - Academic Division - Library
Date Deposited: 24 Jun 2021 05:05
Last Modified: 03 Aug 2022 04:52
Uncontrolled Keywords: COVID-19, evidence based practice, academic libraries, university libraries, crisis management
Fields of Research (2008): 08 Information and Computing Sciences > 0807 Library and Information Studies > 080799 Library and Information Studies not elsewhere classified
08 Information and Computing Sciences > 0807 Library and Information Studies > 080706 Librarianship
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4610 Library and information studies > 461099 Library and information studies not elsewhere classified
46 INFORMATION AND COMPUTING SCIENCES > 4610 Library and information studies > 461006 Library studies
Identification Number or DOI: https://doi.org/10.1080/24750158.2021.1943772
URI: http://eprints.usq.edu.au/id/eprint/42465

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