A framework and associated metrics and measures that can be used to measure the performance of IT service management with an accompanying contingency theory of IT service management.
Geographic region associated with this data
FoR / SEO - Research Areas
Cite This Data
Gacenga, F. A Performance Measurement Framework for IT Service Management. [Collection Record (Dataset)]. doi.org/10.26192/jngt-yc63Actions (login required)
![]() |
Archive Repository Staff Only |