Development of a survey instrument to explore telehealth adoption in the healthcare domain

Chowdhury, Avijit ORCID: https://orcid.org/0000-0001-5528-677X and Hafeez-Baig, Abdul and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 (2021) Development of a survey instrument to explore telehealth adoption in the healthcare domain. In: 23RD International Conference on Human-Computer Interaction (HCII 2021), 24-29 July 2021, Washington DC, United States.


Abstract

The purpose of this paper is to present a validated and reliable survey instrument to explore the determinants of telehealth adoption by healthcare pro-fessionals in developing countries. The survey instrument has been procreated for measuring the determinants of telehealth adoption in the Indian healthcare domain. A research design was conceived whereby three stages of methodologies were applied to establish and confirm the determinants. The stages are literature review, qualitative data collection and analysis, and finally, a survey for quanti-tative analysis generalising the findings over a large population to validate the findings of the first two stages. While the literature review and qualitative find-ings validated the perceived determinants or the items of the survey, the internal consistency or reliability of the items has been established by the survey con-ducted in India in the month of January to February 2020. A total of 11 responses were received by the online survey out of which 7 were full responses. Further, in the paper mode survey, 1,000 surveys were distributed among the Indian healthcare professionals out of which 343 completed responses were collected afterwards. The outcome of the pilot stage survey that stemmed out from the sur-vey development process was a comprehensive 97-item survey instrument, based on 5 point Likert-scale, along with acceptable levels of internal consistency and validity. The contribution of the paper lies with providing a validated, and relia-ble survey instrument which could be utilised for telehealth adoption or ICT adoption research in healthcare domains in developing countries.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Virtual conference. Permanent restricted access to Published version in accordance with the copyright policy of the publisher.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Date Deposited: 05 Jul 2021 02:14
Last Modified: 15 Nov 2021 21:55
Uncontrolled Keywords: telehealth adoption, Indian healthcare, survey instrument
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080699 Information Systems not elsewhere classified
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4699 Other information and computing sciences > 469999 Other information and computing sciences not elsewhere classified
Socio-Economic Objectives (2020): 22 INFORMATION AND COMMUNICATION SERVICES > 2203 Information services > 220399 Information services not elsewhere classified
Identification Number or DOI: https://doi.org/10.1007/978-3-030-78361-7_16
URI: http://eprints.usq.edu.au/id/eprint/41796

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