The role of image quality in telehealth: adoption challenges in the subcontinent

Chowdhury, Avijit ORCID: https://orcid.org/0000-0001-5528-677X and Hafeez-Baig, Abdul and Gururajan, Raj ORCID: https://orcid.org/0000-0002-5919-0174 and McCubbin, Amanda and Sharif, Mirza Akmal and Miah, Shah J. (2021) The role of image quality in telehealth: adoption challenges in the subcontinent. Pacific Asia Journal of the Association for Information Systems, 13 (3). pp. 131-145. ISSN 1943-7536

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Abstract

Background: The purpose of this paper is to explore the underlying challenges in the telehealth environment in India and Pakistan that impede the delivery of high-quality images between a patient and health care professional.

Method: An exploratory study was conducted among healthcare professionals in India and Pakistan to assess their perceptions regarding image quality, which is used for the diagnosis and treatment decision making. This cross-sectional qualitative study used semi-structured interviews with healthcare professionals in both India and Pakistan.

Results: The interviews were analyzed using a thematic analysis, which revealed three major themes. These themes being: ICT infrastructure and connectivity, expertise of persons taking images, and multiple transmission degrading image quality.

Conclusions: Findings indicate that in both countries, the main underlying challenge is the lack of consistency in the network infrastructure between urban, rural and remote areas. Additionally, training patients to use hand-held devices to take high-quality images could hold the key to improving the reliability and, consequently, the quality of images transmitted between patients and health care professionals.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Published version deposited in accordance with the copyright policy of the publisher.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Date Deposited: 05 Oct 2021 02:35
Last Modified: 21 Oct 2021 02:15
Uncontrolled Keywords: image quality, telehealth, developing countries, healthcare challenges
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080699 Information Systems not elsewhere classified
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4699 Other information and computing sciences > 469999 Other information and computing sciences not elsewhere classified
Identification Number or DOI: doi:10.17705/1pais.13307
URI: http://eprints.usq.edu.au/id/eprint/41793

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