Predicting absenteeism and turnover intentions in the health professions

Albion, Majella J. and Fogarty, Gerard J. and Machin, M. Anthony and Patrick, Jeff (2008) Predicting absenteeism and turnover intentions in the health professions. Australian Health Review, 32 (2). pp. 271-281. ISSN 0156-5788

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Objectives: The study examined the mediating influence of individual psychological reactions to work on the relationship between organisational climate and job withdrawal behaviours (viz., intention to leave and absenteeism).
Methods: 1097 hospital employees were surveyed using the Queensland Public Agency Staff Survey (QPASS) to obtain measures of organisational climate, psychological reactions to work, job satisfaction, and self-reported levels of intention to leave. Group level absenteeism data were provided from the Health Service District files.
Results: Two psychological states, quality of work life and job satisfaction, were found to fully mediate the relationship between the organisational climate variable, role clarity, and intention to leave, while individual distress was found to partially mediate the same relationship. However, the hypothesised mediation effect on psychological states on the relationship between organisational climate and absenteeism did not emerge.
Conclusion: Skills shortages and increasing demands for health services make retention of staff in the health service industry a vitally important consideration. As a means of addressing this issue, this study presents an emergent mediating model defining relationships among individual psychological factors, aspects of organisational climate and intention to leave. Identification of the processes associated with staff withdrawal behaviours/intentions will assist in devising interventions to improve retention.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to paper due to publisher copyright restrictions.
Faculty / Department / School: Historic - Faculty of Sciences - Department of Psychology
Date Deposited: 05 May 2008 23:03
Last Modified: 02 Jul 2013 23:01
Uncontrolled Keywords: absenteeism; turnover intentions; organisational climate; job satisfaction; quality of work life; health professions
Fields of Research : 17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111709 Health Care Administration
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150305 Human Resources Management
Socio-Economic Objective: C Society > 92 Health > 9205 Specific Population Health (excl. Indigenous Health) > 920505 Occupational Health
Identification Number or DOI: 10.1071/AH080271

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