Challenges and mitigation for application deployment over SaaS platform in banking and financial services industry

Mahalle, Abhishek and Yong, Jianming and Tao, Xiaohui ORCID: https://orcid.org/0000-0002-0020-077X (2021) Challenges and mitigation for application deployment over SaaS platform in banking and financial services industry. In: IEEE 24th International Conference on Computer Supported Cooperative Work in Design (IEEE CSCWD 2021), 5-7 May 2021, Dalian, China.

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Abstract

Banking and Financial Services Corporations operating on cloud infrastructure is constantly upgrading the application and cloud technologies based on business requirements and new features available. With IaaS and PaaS platforms being managed and upgraded by cloud services providers, the SaaS platform is operated, monitored and governed by bank’s technology department. SaaS continues to be the platform under constant upgrade and development considering the need and change in business scenarios. SaaS platform in cloud infrastructure also acts as a channel to enable banking business with new tools and techniques, keeping existing infrastructure capability & scalability within compliance framework. SaaS platform hosts critical applications required for every operations of Bank which includes core banking application, internet banking platform, Card processing applications, ATM & EFTPOS networks and security monitoring tools. Considering the business criticality and application value, SaaS platform is configured to avoid business disruptions. In this paper we have discussed the challenges in deploying the changes required in applications over SaaS platform and methods to mitigate those challenges with minimum or no disruption to cloud architecture infrastructure.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Conference postponed from 6-8 May 2020 to 5-7 May 2021 due to Covid-19. Accepted version deposited in accordance with the copyright policy of the publisher. © 2021 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Business (18 Jan 2021 -)
Faculty/School / Institute/Centre: Current - Faculty of Health, Engineering and Sciences - School of Sciences (6 Sep 2019 -)
Date Deposited: 01 Sep 2021 05:57
Last Modified: 01 Sep 2021 05:57
Uncontrolled Keywords: cloud computing, software as a service (SaaS), cloud architecture, banks, offshore, globalization
Fields of Research (2008): 15 Commerce, Management, Tourism and Services > 1502 Banking, Finance and Investment > 150203 Financial Institutions (incl. Banking)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3502 Banking, finance and investment > 350204 Financial institutions (incl. banking)
46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460905 Information systems development methodologies and practice
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350705 Innovation management
Socio-Economic Objectives (2008): B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910406 Technological and Organisational Innovation
B Economic Development > 89 Information and Communication Services > 8902 Computer Software and Services > 890201 Application Software Packages (excl. Computer Games)
B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management
Socio-Economic Objectives (2020): 15 ECONOMIC FRAMEWORK > 1503 Management and productivity > 150302 Management
22 INFORMATION AND COMMUNICATION SERVICES > 2204 Information systems, technologies and services > 220408 Information systems
15 ECONOMIC FRAMEWORK > 1505 Microeconomics > 150505 Industry policy
Identification Number or DOI: https://doi.org/10.1109/CSCWD49262.2021.9437798
URI: http://eprints.usq.edu.au/id/eprint/40420

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